- Location
- Jersey
- Type
- Full-time
- Department
- IT
Description
IT Technician
Application Deadline: 20 September 2026
Department: IT Services
Employment Type: Full Time
Location: Jersey
Description
The primary objective of the IT Technician is to provide a quality service to our clients. This entails the efficient and professional management of IT systems on behalf of clients. Your responsibilities will include performing operational tasks while remaining vigilant of all monitoring tools.
You will be responsible for monitoring systems using either client or Company solutions. This involves promptly logging, troubleshooting, and escalating alerts according to established procedures. Additionally, you will be handling incoming calls within the call management system.
Key Responsibilities
- Promptly log, troubleshoot, and escalate alerts according to established procedures.
- Follow departmental procedures to ensure all tasks are executed proficiently and within the agreed Service Level Agreements (SLAs).
- Efficiently and professionally manage the allocation and administration of all support calls.
- Perform documented essential business checks for various clients prior to their scheduled opening hours.
- Ensure that all technical operations processes and procedures are documented and regularly updated.
- Assist in compiling and preparing monthly service reports for clients as requested by your line manager.
- Perform security patching for multiple clients on a regular basis, employing both manual and automatic methods as needed.
- Collaborate with other Operations and Service Desk staff on a rotating shift pattern, ensuring 24/7 operating capacity for the company and clients.
- Other duties as and when required as per the needs of the business
Skills Knowledge & Expertise
Personal Attributes
- High levels of integrity, honesty, motivation and professionalism
- Able to adapt to change with a positive approach
- Good time management
- Team player
- Structured and methodical approach to work and problem solving
- Effective communicator
- Strong customer service approach coupled with a professional and ethical attitude to conducting business.
Experience
- Previous customer service-related experience is desirable
Education
- Excellent computer literacy, with an understanding of Microsoft products.
- A good standard of education is required
Non-Technical Skills
- Good problem-solving skills
- Good organisational skills
- Able to work in a confidential manner
- Able to work efficiently to expected standards
- Excellent communication skills (both written and verbal)
- Attention to detail is key with a systematic method of working
- The ability to problem-solve is key, as well as the ability to make decisions within one’s own area of responsibility, or in conjunction with other team members or more senior staff
- High levels of motivation, persistence and a positive attitude are essential
- Work collaboratively within a team, working effectively for common business goals
- Able to adapt and change to organisational and role requirements with a positive attitude, recognising the value of change.
Technical Skills (advantageous)
- Understanding of both hardware and software
- Use of Microsoft Office Suite
- Basic understanding of Microsoft Azure and Microsoft Office 365
An example of the shift pattern can be seen as follows:
Benefits
Employees enjoy an attractive benefits package as part of our continuous employee value commitment.
- Competitive salary
- Competitive annual leave
- Pension Scheme
- Private Health Insurance, including dental & optical cover
- Agile working environment
- Proactive learning environment
- Company-wide social & team events
- Monthly wellbeing activities
- Access to the latest technologies
- An environment to be yourself
Skills
AzureAgileCustomer Service
