Salesforce- Technical Lead

Salesforce Technical Lead 

Who We Are: (www.credera.com)  

Credera, trading as TA Digital, is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experience and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution. 

More information is available at www.credera.com. We are part of the OPMG Group of Companies, a division of Omnicom Group Inc. 

 

About the Role: 

We are hiring a hands-on Salesforce Technical Lead, based in India, to work alongside our India-based Technical Architect on Salesforce Core Platform and Experience Cloud solutions for our clients, with a strong focus on the nonprofit sector.  

This is a player-coach role, not a ticket-taking one. You will be a trusted extension of the Technical Architect: shaping designs, making sound day-to-day technical decisions and owning the quality of what the team builds. 

Our delivery philosophy is out-of-the-box first. We favour standard features, configuration and low-code tools, and only build custom where it earns its place. You still need deep technical skills — Apex, Lightning Web Components and integrations — to know when custom is justified, to build it well, and to challenge poor designs. 

We are looking for a quality engineer who takes ownership and thinks like a consultant. You will work directly with onshore colleagues and client stakeholders as a full member of the delivery team. 

 
Key responsibilities 

Most solutions will be configuration-led; the technical responsibilities below describe the depth you need to be able to call on when a requirement demands it. 

Technical leadership and design 

• Support the Technical Architect in shaping and owning the technical solution across Sales/Service Cloud core, Experience Cloud and Nonprofit Cloud, from discovery through go-live and hypercare. 

• Translate business requirements into scalable designs: data model, security and sharing, automation, integration and Experience Cloud site architecture. 

• Apply an out-of-the-box-first approach, making and documenting build decisions vs. programmatic, standard vs. custom, managed package vs. native — with clear trade-offs. 

• Define and enforce coding standards, design patterns, naming conventions and governor-limit-safe practices. 

• Deputize for the Technical Architect in design sessions and technical governance when needed, and escalate risks early. 

Hands-on delivery 

• Configure standard features first: record types, page layouts, Dynamic Forms, validation rules, Flow, Experience Builder and Nonprofit Cloud standard processes. 

• Build complex functionality in Apex (triggers, batch, queueable, scheduled), Lightning Web Components and Flow. 

• Design and build Experience Cloud sites (LWR and Aura) for donors, volunteers, beneficiaries, members or partners, including guest and authenticated user access, sharing sets and custom themes. 

• Deliver integrations with finance, payment, marketing and data platforms using REST/SOAP APIs, Platform Events, Named Credentials and middleware (e.g. MuleSoft). 

• Lead data migrations, including legacy CRM or NPSP to Nonprofit Cloud, with robust mapping, cleansing and reconciliation. 

DevOps and quality 

• Own the release process: source control (Git), CI/CD pipelines (e.g. Salesforce DevOps Center, Copado, Gearset, SFDX), environment and sandbox strategy. 

• Ensure high-quality, well-tested code with meaningful unit test coverage, peer code reviews and automated quality checks. 

• Champion security, performance and accessibility (WCAG) across internal and public-facing sites. 

Team and client leadership 

• Lead, mentor and review the work of developers and administrators; run technical stand-ups and design reviews. 

• Act as the senior technical voice with client stakeholders, from product owners to IT leadership. 

• Support pre-sales: technical scoping, estimation, solution outlines and client presentations. 

• Keep up with Salesforce releases (including Agentforce and Data Cloud) and advise clients on the roadmap. 

Essential skills and experience 

• A strong out-of-the-box-first mindset, with a track record of solving problems through configuration and low-code before writing code. 

• 5+ years of Salesforce experience, including at least 2 years leading technical delivery on multi-workstream projects. 

• Expert, current hands-on skills in Apex, SOQL/SOSL, Lightning Web Components and Flow. 

• Proven delivery of Experience Cloud sites end to end, including licensing models, external user security, sharing sets, audiences, CMS and performance tuning. 

• Deep knowledge of the Core Platform: data modelling, sharing and visibility, profiles and permission sets, large data volumes and governor limits. 

• Strong integration experience: REST/SOAP APIs, Platform Events, Change Data Capture, OAuth flows and Named Credentials. 

• Hands-on with Salesforce DX, Git-based source control and CI/CD tooling. 

• Experience leading and mentoring developers, running code reviews and setting technical standards. 

• Confident communicator who can explain technical trade-offs to non-technical stakeholders. 

• Consulting or client-facing delivery experience in an Agile environment. 

• Proven experience working directly with onshore (ideally UK or European) teams and clients, with excellent written and spoken English. 

• Takes ownership of outcomes, raises concerns proactively and is comfortable challenging requirements or designs constructively. 

• Willing to provide regular overlap with UK working hours. 

Desirable skills and experience 

• Salesforce Nonprofit Cloud — hands-on implementation of the current Nonprofit Cloud data model (Person Accounts, Fundraising, Gift Entry, Program and Case Management, Volunteer Management, Outcome Management, Grantmaking). 

• Experience with the legacy Nonprofit Success Pack (NPSP) and migrating clients from NPSP to Nonprofit Cloud. 

• Understanding of UK nonprofit needs such as Gift Aid, GDPR and consent management, and supporter journeys. 

• Experience with nonprofit-adjacent tools: payment and giving platforms, Marketing Cloud or Account Engagement, and finance system integrations. 

• OmniStudio (FlexCards, OmniScripts, Integration Procedures, DataRaptors/Data Mappers), which underpins much of Nonprofit Cloud. 

• Exposure to Data Cloud, Agentforce or Tableau/CRM Analytics or other middleware experience. 

Certifications 

Essential: Platform Developer I and Platform App Builder (or Administrator). 

Desirable: 

• Platform Developer II 

• Experience Cloud Consultant 

• Nonprofit Cloud Consultant 

• JavaScript Developer I 

• Application Architect or System Architect credentials 

• OmniStudio Developer or Consultant