Meet the Team

Cisco Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching — turning customer outcomes into measurable business value.

Your Impact

As a Senior Consulting Engineer, you will lead the strategy, design, and optimization of Cisco's most complex SD-Access, SD-WAN, Meraki and Routing & Switching engagements. This role is exciting because you'll shape customer hardware and software roadmaps, integrate emerging AI and AIOps capabilities into our delivery practice, mentor the next generation of engineers, and build influence across the theatre and beyond — through industry forums, intellectual capital, and strategic customer advisory.

• Lead end-to-end strategy, deployment, and optimization of complex multi-domain solutions across SD-Access, SD-WAN, and Routing & Switching for strategic customers.

• Review and approve designs and deliverables, including input to customer hardware/software roadmaps, embedding Resilience and Security by Design.

• Integrate AI, automation, and AIOps into delivery practices; manage the team's knowledge repository, playbooks, and reusable IP.

• Act as the senior escalation point for the most complex technical issues; build advanced customer simulations and lead resolution across vendors and partners.

• Mentor junior Consulting Engineers, build leadership presence through industry events (e.g., Cisco Live, IETF), and use competitive insights to differentiate Cisco solutions.

Minimum Qualifications

• Bachelor's + 9 years, Master's + 7 years of related experience, or equivalent relevant work experience.

• Active CCNP certification with DevNet (DevOps) specialization as a plus

• 7+ years of hands-on experience architecting, deploying, and optimizing enterprise-scale Cisco networks.

• Recognized expertise across Cisco SD-Access or Cisco SD-WAN/Meraki and enterprise Routing & Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).

• Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).

Preferred Qualifications

• CCIE certification (Enterprise Infrastructure or equivalent).

• Specialized domain expertise (e.g., Healthcare, BFSI, Public Sector, Service Provider).

• Proven track record of leading multi-million-dollar engagements and complex transformation programs.

• Strong executive communication, mentorship, and thought-leadership skills; experience contributing to industry forums or technical publications.

• Strategic mindset with business and financial acumen to articulate solution value to executive technical buyers.

 
#WeAreCisco 
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!  

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.