Associate, HR Services

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Human Resources

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$39,200.00 - $64,700.00

1

The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the Travelers HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries. As a part of the Leave of Absence team, the Associate gains an understanding and knowledge of Travelers leave of absence policies, procedures, and the absence management system, and utilizes that to ensure leaves are handled properly from a compliance, process, and experience standpoint. The duties for this job may include managing introductory leave cases (FMLA, Paid Parental Leave, Adoption/ Foster Care, etc.), completing verification forms and wage statements, running and working reports, handling mail (both receiving and sending), sending surveys, supporting facilitation of incoming work, and assisting with team daily to-do's.

What Will You Do?

• Understand and apply concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
• Responsible for routine data entry and case support.
• Handle various customer transactions, ensuring timely and accurate results (i.e. paycheck, benefits, and HR data).
• Research, analyze, and resolve issues utilizing various HR technologies and internal reference materials.
• Track all inquiries and escalate to other areas across HR to provide resolution as needed.
• Maintain accurate documentation of all questions/concerns from internal and external customers.
• Understand and follow all policies and procedures.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree in Human Resources or related field.
• 1 year of HR or equivalent customer service experience.
• Experience with Workday.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

What is a Must Have?

• High school degree or equivalent.