Manager, Quality Assurance - General Merchandise

Position Summary...

What you'll do...

Role summary:
The (USA) Manager, Quality Assurance oversees the development and execution of quality assurance programs to ensure consistent customer service delivery and operational excellence. This role involves analyzing quality data, identifying improvement opportunities, and collaborating with stakeholders to implement effective process enhancements. The manager leads quality audits, provides actionable feedback, and supports Product Development with expertise in upfront quality designs. Upholding company policies and ethical standards, this position drives continuous improvement initiatives that enhance customer satisfaction and operational performance while fostering a culture of accountability and integrity.
About the team:
The Quality Assurance team is committed to maintaining customer trust by consistently delivering high-quality products and services. This team tackles complex quality challenges through cross-functional collaboration and continuous improvement initiatives. Members emphasize critical product attributes, risk analysis, and quality management systems to elevate standards. The team promotes teamwork, accountability, clear communication, and leadership to implement corrective and preventive actions, ensuring right-first-time quality. By utilizing data and industry best practices, they align processes with business needs and support ongoing development to uphold excellence in manufacturing and product integrity.
What you'll do:

• Manage quality assurance processes by focusing on upfront quality during development, conducting audits, analyzing KPI data, and delivering actionable feedback to improve products for the customers.
• Develop, implement, and evaluate quality programs and process improvements aligned with industry best practices.
• Collaborate with stakeholders to identify development needs, update documentation, and ensure effective corrective and preventive actions.
• Foster accountability to achieve quality objectives.
• Communicate findings and recommendations clearly to leadership, supporting continuous improvement and compliance with company standards.

What you'll bring:

• Proven experience managing quality assurance programs and conducting quality audits to enhance customer service delivery.
• Strong leadership skills with the ability to mentor, develop, and motivate teams toward continuous improvement.
• Expertise in quality management systems, root cause analysis, and corrective and preventive actions (CAPA).
• Proficiency in data analysis to identify trends in quality, training needs, and process improvement opportunities.
• Excellent communication skills to effectively collaborate with stakeholders and report findings.
• Ability to implement and evaluate quality assurance processes aligned with industry best practices.
• Commitment to upholding company policies, ethics, and standards while driving operational excellence.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 2 years’ experience in training, quality, product development, or related area OR 4 years’ experience in training, quality, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and Facilitation

Masters: Business Administration

Primary Location...

1700 Se 5th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.