Solutions Design IT Specialist (SAP Business Objects Technical Support Analyst)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$ 96,900 - $136,800 CAD

This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ROLE SUMMARY

We are seeking a highly motivated SAP Business Objects (BO) Technical Support Analyst to provide production support, administration, troubleshooting, and maintenance of the SAP BusinessObjects Business Intelligence (BI) platform. The successful candidate will work closely with business users, data teams, developers, and infrastructure partners to ensure the stability, performance, and availability of enterprise reporting solutions.

This role requires strong technical expertise in SAP BusinessObjects tools, report troubleshooting, security administration, data connectivity, and incident management.

KEY ACCOUNTABILITIES

Production Support & Incident Management

• Provide Level 2 and Level 3 support for SAP BusinessObjects environments.
• Investigate and resolve production incidents impacting reports, dashboards, and BI platform services.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Monitor system health, report schedules, and platform performance.
• Support incident, problem, and change management processes following ITIL best practices.

SAP BusinessObjects Administration

• Administer SAP BO platform components including:
  • Central Management Console (CMC)
  • Central Management Server (CMS)
  • Web Intelligence (WebI)
  • Crystal Reports
  • BI LaunchPad
• Manage user access, security groups, folders, and permissions.
• Perform platform upgrades, patches, and maintenance activities.
• Configure and support report scheduling, publications, and report distribution.

Report & Data Support

• Troubleshoot report performance and data refresh issues.
• Support Web Intelligence and Crystal Reports development teams.
• Validate report accuracy and data integrity.
• Analyze SQL queries and database interactions to identify performance bottlenecks.

EXPERIENCE & EDUCATION

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7+ years relevant experience
• 3+ years of experience supporting SAP BusinessObjects BI environments.
• Hands-on experience with:
  • SAP BusinessObjects BI Platform
  • Web Intelligence (WebI)
  • Crystal Reports
  • BI LaunchPad
  • CMC Administration
• Experience troubleshooting report scheduling and publication issues.
• Strong SQL and database query skills.
• Experience with relational databases such as Oracle, SQL Server, SAP HANA, or DB2.
• Understanding of ETL and data warehouse concepts.
• Experience with incident and change management processes.

Technical Skills

SAP Technologies

• SAP BusinessObjects BI Platform
• Web Intelligence (WebI)
• Crystal Reports
• BusinessObjects Universe Design Tool (UDT)
• Information Design Tool (IDT)
• BI LaunchPad
• SAP HANA
• SAP BW

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet