Assistant Manager of Retirement and Benefits (Manager, Administrative Services)
St. Louis County, Missouri
·2 days ago
- Salary
- $84k – $101k/yr
- Location
- Clayton - St. Louis County, MO, MO, US
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Manager
- Education
- Bachelor
- Source
- GovernmentJobs
Description
St. Louis County is currently seeking an Assistant Manager for the recently merged Office of Retirement & Benefits. This role supports the administration of St. Louis County’s retirement plan and many benefit programs by providing frontline supervision to the team of HR Generalists and Specialists. The Assistant Manager will assist the Retirement & Benefit Manager with planning, organizing, and coordinating operational activities which serve approximately 4,000 current employees and more than 3,500 retirees and beneficiaries.
Why Join Us?This is an opportunity to provide meaningful impact to public servants that make St. Louis County a great place to live, work, and play. As an integral part of the Human Resources department, you won't simply deliver benefits-you will weigh in on deployment strategy, administration policy, and guide future enhancements that directly improve the lives of County employees, retirees, and their families. If you're someone who enjoys mission-driven work, values public service, and finds purpose in helping others thrive, this role offers an exceptional platform to do just that.
- Provide daily oversight, scheduling, planning, and coaching for frontline staff.
- Monitor workload distribution, ensure compliance, maintain service levels, and resolve escalated customer issues.
- Train team members on policies, procedures, regulatory requirements, and system updates.
- Foster a collaborative, customer-focused work environment.
- Deliver performance management and exercise progressive discipline (when appropriate) for frontline staff.
- Assist in administering retirement plan and employee benefit programs, including enrollments, withdrawals, compliance tasks, and vendor engagement.
- Ensure accurate and timely processing of retirement and benefit related transactions.
- Maintain up-to-date knowledge of plan provisions, regulatory changes, compliance, and internal processes.
Budget & Financial Support
- Support budget preparation, reporting, documentation, and compliance tasks.
- Monitor contract budgets and vendor spending.
- Develop relevant framework for employee training and related cost.
- Assist in preparing cost reports, reconciliations, and presentations for leadership.
Vendor & Bidding Process Support
- Support procurement initiatives including bid preparation and coordination for services.
- Evaluate vendor submissions, compile comparison data, and support leadership in vendor selection.
- Help maintain relationships with vendors, ensure service standards are met, and support contract renewal processes.
Process Improvement & Compliance
- Recommend process enhancements to improve accuracy, efficiency, and user experience.
- Ensure team compliance in relevant standards.
- Participate in audits, documentation updates, and internal control reviews.
Customer Service & Communication
- Serve as a resource for complex retirement and benefit inquiries from employees, HR partners, and vendors.
- Assist in developing communication materials such as benefits guides, FAQs, and training documents.
- Promote clear, consistent, and employee-friendly benefits communication.
The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment.
The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
HOW TO APPLY: Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications.
EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer
Fax: (314) 615-7703
www.stlouiscountymo.gov
