Program Manager - Insurance Core System

Job Description:

The person on this role will be leading a project team in delivering business solutions for clients, working very closely with offshore delivery and COE team.  Among the core responsibilities are also: applying strategic and long-term analyses to client needs, meet service goals for company accounts including end to end accountability for service delivery and customer satisfaction.

• Leads end to end project delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations. Creates alternative approaches, focusing on strategic or long-term approaches, for client needs as warranted.
• Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
• Understands and articulates value propositions; understands and leverages operating models to ensure that appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs.
• Review with Solution Architects on design documents and find approach to translates into component-level designs to accelerate development.
• Ensure the project Delivery with design expertise in support of development team efforts to provide flexible reusable components to increase cost effectiveness. Analyzes, designs and reviews design of applications and suites of applications to ensure that customer specifications are satisfied.
• Acts as liaison between application architects and development teams to ensure that product development and implementation are coordinated. Works with product development teams and senior designers in developing design requirements that are accurate and relevant to company needs.
• Assists in reviewing and analyzing gathered information in technical research and in evaluating tools and methodologies to ensure that designs adhere to current industry, client and company standards. Develops and provides technical documentation; participates and oversees test-plan development, integration and deployment.
• Participates in business process work sessions, project meetings and joint applications development sessions to ensure that product design decisions are communicated to departmental personnel.
• Functions as a domain expert and works closely with software developers to explain the application design, and coordinates activities between the two functions to enhance product quality and efficiency.
• Utilizes experience in development methodologies, coding documentation, testing methodology and industry standards to define and develop project requirements, functional specifications and detailed design of application solutions for clients.
• Provides leadership and work guidance to less experienced personnel. Guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.

Essential Job Functions:

• Manage and execute program plans, ensuring goals are met within budget and timeline.
• Support program management team members, assisting with their development and performance.
• Maintain effective communication with stakeholders to address inquiries and ensure program success.
• Assist in managing program budgets and resource allocation efforts.
• Identify and address potential risks that may impact program delivery.
• Work with stakeholders to clarify and document program scope, objectives, and deliverables.
• Maintain program documentation and prepare regular status reports.
• Assist in resource planning and allocation to ensure efficient program execution.

Qualifications

• Bachelor's degree in business, software engineering, computer science or related field preferred
• 10 years of experience in leading a team is a must as this role is expected to lead at least 30+ headcount
• Delivery and project experience in a Service Integrator Industry, Insurance Industry or Banking Environment (software related solution / services) is ideal
• Experienced in managing customer and customer expectations and managing delivery timelines is a must
• Experience working with software design, software development life cycle, and development methodologies and implementation
• Experience working with company application development policies and procedures
• Experience working with product systems design principles, appropriate programming languages, operating systems, hardware and software

DXC's Insurance Software and BPS (ISB)：

DXC 的保險軟體與商業流程服務（ISB）結合深厚的產業專業、成熟的軟體平台與創新的 AI 驅動解決方案，協助全球保險公司大規模推動核心營運現代化並維持日常運作。作為核心保險平台的全球市場領導者，ISB 提供的解決方案涵蓋保單管理、理賠、帳單計費、數據分析與數位互動，支援壽險與年金險、財產暨意外險，以及特殊險市場。您將直接參與形塑全球頂尖保險公司的營運方式，協助改造每天有數百萬人仰賴的保單、核保與理賠系統。

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

关于 DXC:

DXC Technology（紐約證券交易所代碼：DXC）為領先的企業級科技與創新合作夥伴，致力為全球企業及公共部門組織提供軟體、服務與解決方案，協助其在指數級變動的時代，以更快的速度運用人工智慧，實現業務成果。憑藉於託管基礎架構服務、應用現代化，以及產業專屬軟體解決方案方面的深厚專業能力，DXC 正為全球最複雜的若干技術環境進行現代化改造、安全強化與營運管理。DXC Technology 在70多個國家/地區擁有超過130,000 名員工。DXC大中華區總部位於北京，業務涵蓋中國大陸、香港和臺灣。 DXC在大中華區有30多年的服務歷史， 超過2000名正式員工，服務於600多家企業客戶。

欲了解更多資訊，請造訪 dxc.com。

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.