Head of Underwriting

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PT. Prudential Life Assurance Indonesia

Head of Underwriting

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description:

New Business Underwriting Management

• Manage the whole new business underwriting process
• Achieve overall underwriting KPI (turnaround time, issuance rate, pending rate, error rate and productivity rate)
• Decide disputes in underwriting cases to ensure a win-win solution with the customer/sales force is met
• Ensure all facultative cases are placed properly
• Ensure quality assessment result is followed though and implemented

Develop pipeline of quality underwriters

• Coach and ensure team member attends/passes minimum trainings/ exams required
• Monitor team members by having productivity, pending rate, errors and  turnaround time report
• Create honest, supportive, open and competitive environment in team by having sufficient meeting with team members
• To create leaders from within
• Conducting training related to topics within the job scope
• Ensure customer orientation is the basis for every approach

Management of Underwriting Helpdesks

• Manage the Underwriting Helpdesk to be effective in responding to transactions received
• Ensure high standard of satisfaction from the customers i.e. frontliners
• Manage disputes in frontliners, if any, which need help from underwriting perspective
• Achieve targeted turnaround time and other service level as agreed

Manage other communication channels for segmented underwriting channel

• Develop strong relationships with Distribution, Agency, Bancassurance, Product, Claims, Customer Service, Compliance, Risk, Reinsurance, and Medical Network teams.
• Provide underwriting expertise and consultation to support sales growth while maintaining sound risk selection.
• Represent Underwriting in strategic initiatives and cross-functional governance forums.
• Manage RADD PIC and VIP Producers to be effective in responding to transactions received
• Ensure high standard of satisfaction from the customers i.e. RADD/agents
• Achieve targeted turnaround time and other service level as agreed

Digital Transformation and Continues Improvement:

• Depending on the project role, participate in the projects and ensure deliverables are available in an agreed timeline
• Identify and drive automation opportunities to improve underwriting efficiency, consistency, and customer experience.
• Support implementation of digital underwriting initiatives, straight-through processing (STP), AI-enabled underwriting tools, and workflow enhancements.
• Lead process improvement initiatives to optimize turnaround time, productivity, and service quality.
• Leverage data analytics and management information to support decision-making and operational improvement

Regulatory Compliance and Risk Management

• Ensure all underwriting activities comply with applicable OJK regulations, internal governance requirements, Anti-Money Laundering (AML), Anti-Fraud, and Prudential Group standards.
• Maintain adequate underwriting controls and oversight to mitigate operational, financial, legal, and reputational risks.
• Lead regulatory and internal audit reviews related to underwriting operations.
• Ensure timely implementation of audit findings and regulatory recommendations.
• Monitor emerging regulatory developments and assess their impact on underwriting practices.

Continuously finding ways for competitive underwriting decision/ approach

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.