Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

About the role

As an Expert Field Service Technician, you will deliver field service support to customer sites, performing advanced troubleshooting, preventative maintenance, and repairs across mechanical and electrical systems, including complex UV system. We’re seeking a technically capable and customer-focused service professional with strong field experience and a commitment to safe work practices.

This role will require travel to customer sites and other Xylem locations as required, typically 30%–60%, including overnight stays.

Key Responsivities

• Perform service activities safely and efficiently at customer sites.
• Carry out preventative maintenance, repairs, and commissioning on customer equipment.
• Diagnose and troubleshoot mechanical and electrical faults on water treatment disinfection equipment.
• Provide technical service support to both customers and service partners.
• Maintain equipment, tools, and work areas in a safe and serviceable condition, while supporting compliance with operational procedures, safety standards and customer site requirements.

Experience and capabilities

• A Grade Electrical Licence with 3+ years of technical work experience, preferably in water treatment.
• Strong working knowledge of mechanical and electrical systems, including complex or multi-system equipment.
• Advanced troubleshooting and problem-solving capability, with the ability to solve complex technical and operational problems.
• Ability to work effectively with little to no supervision while collaborating effectively in a team.
• Strong communication skills, including the ability to explain technical information clearly, with a strong customer focus and commitment to maintaining a safe working environment.

Xylem Benefits:

• Competitive salary + company bonus program
• Company vehicle
• Company-funded income protection insurance
• Subsidised health insurance for you and your immediate family
• 13% superannuation
• Gym membership discounts and wellbeing benefits
• Additional leave entitlements
• Structured training and career development pathways
• Xylem Watermark volunteer program participation

Why join Xylem

Join a workplace with a strong focus on safety and training, including onboarding, annual safety training and ongoing development support

If you’re an experienced field service technician with strong technical expertise, a safety-first mindset and a passion for supporting customers, we’d welcome your application for this opportunity with Xylem. Apply Now!

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.