CPW ADMINISTRATIVE ASSISTANT II Area 14 Colorado Springs, CO

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the Legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographical area comprised of Area 14 in the Southeast Region (Teller, El Paso, Lincoln, Kit Carson, and part of Elbert, Washington, and Yuma counties).  The purpose of the Area 14 customer service team is to provide high quality customer service through the sale of licenses and passes; to answer calls about wildlife issues and advise the public about techniques to resolve or prevent conflicts; and to serve as the customer interface for field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and wildlife-people conflicts.

The purpose of this position is to handle the customer service and administrative tasks necessary to function of the Area 14 workgroup. This includes providing diverse customer service to CPW customers – walk in, call in, via email, and/or traditional mail.  This includes sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and by using brochures, regulations, bulletin boards, and other information products.  Position runs a cash register and handles payments, including license and pass fees, payment of citations, and boat, OHV, and snowmobile registrations & permits.  The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict and living with wildlife.  The position also supports internal operations through administrative duties such as dispatching for officers, stocking of office supplies, communication with volunteers and interns, pickup/delivery and distribution of mail, ensures office equipment and infrastructure is operational and serves as liaison w/repair vendors, inputs information into various Apps & databases, conducts mandatory wildlife checks, and other administrative duties as assigned.

Provide Service, Sales, and Information to CPW Customers

The CSRs are the public face of customer service at the Colorado Springs CPW office. The CSR is responsible to sell products and provide information to customers – walk in, call in, by email and/or traditional mail; includes sales of wildlife products (hunting and fishing licenses, duplicate licenses, hunter education cards, and refunds), parks products (parks passes, OHV permits, snowmobile and boat registrations); and maintenance of customer records in IPAWS (name and address changes, hunter education verification, and other documentation as needed); maintains and updates informational bulletin boards, seasonal handouts/reports/forms and informational packets, answers questions about wildlife and/or parks; issues road kill permits, night hunting permits, and other permits; performs mandatory and voluntary animal checks.  Position runs a cash register and accepts payments for licenses, stamps, permits, passes, citations, and merchandise.  The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict and living with wildlife.  This position must remain current on regulations, policies, and statutes in order to provide accurate and up-to-date information to the public.  Attempts to make transportation arrangements for sick, injured, and orphaned wildlife to certified wildlife rehabilitators and may need to humanely euthanize small animals that are sick, injured, or orphaned, following AVMA Guidelines for the Euthanasia of Animals. Performs Chronic Wasting Disease sampling year round, requires handling of deceased animal carcasses.

Provide Internal Customer Service and Administrative Assistance

The position provides internal customer services and operational support, serving as a preliminary point of contact for internal and external constituents, volunteers, and vendors; assesses and dispatches calls to field officers and other Area staff; assists in monitoring and maintenance of Area office copy, fax, phone, and IPAWS machines; maintains animal seals and stocks required supplies for animal checks and sampling; facilitates pickup/delivery and distribution of mail; monitors, orders, and ensures standard office supplies, brochures, hunter education material, and merchandise are kept in stock; aids in scheduling of meetings/classes & events; assists Admin III with CORE documentation, monthly billing, and Area staff purchasing/accounting; assists with general office upkeep and cleaning; other administrative duties as assigned. 

Volunteer and Temporary Staff Support

Recruit and retain skilled volunteers for front desk activities. Analyze and coordinate front desk volunteers based on the skills of the volunteer and complexity of the tasks. Train and orient volunteers and temporary employees on tasks specific to the front desk.  Support and schedule front desk volunteers. Coordinate transportation arrangements for sick, injured and orphaned wildlife to certified wildlife rehabilitators by the wildlife transport volunteer team.

• Two (2) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position.

OR

• A combination of related education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance and/or relevant experience in  Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position equal to two (2) years.

• Current or former State experience relevant to this position.
• Current or former Colorado Parks & Wildlife work or volunteer experience.
• Organizational management, time management, and multi tasking skills.
• Customer service skills.
• Problem-solving abilities, critical thinking, verbal/written communication.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Punctual/Timely/Dependable.
• Strong interpersonal skills.
• Office setting experience.
• High proficiency in interpreting and explaining rules/regulations.
• Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s).
• Training skills are highly preferred, one-on-one and in a group setting.
• Good working knowledge of computer-based technology. 
• Bilingual in English and Spanish. 

• Strong organizational and time management skills.
• Excellent level of written and oral communication skills.
• Strong multitasking skills.
• Proficiency in Microsoft Word, Excel, and Google Suite.  
• Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.

• State of Colorado residency is required at the time of application.
• Background Check required.
• Travel may occasionally be required for training and special events
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.  (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

  To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

  • Have an assigned State fleet vehicle

  • Are required to operate a vehicle as part of the position

  • Utilize a State fleet vehicle as a pool vehicle

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. 

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. 

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. 

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This posting may fill multiple vacancies.