IT Business Analyst

About the Colorado State Public Defender:

Colorado’s Office of the State Public Defender (OSPD) maintains a reputation as one of the top organizations in the nation specializing in the delivery of indigent criminal defense. We operate as an independent agency within the Judicial Branch of Colorado State Government with nearly 1,000 dedicated employees assigned to twenty-one Regional Trial Offices, a centralized Appellate Division, and a centralized Administrative Office. The mission of OSPD is to defend and protect the rights, liberties and dignity of those accused of crimes who cannot afford to retain counsel. We do so by providing constitutionally and statutorily mandated representation that is effective, zealous, inspired and compassionate. We seek to hire professionals who are dedicated to furthering our mission and demonstrate compassion in their service to our clients. We are a fast paced, team-oriented environment, where self-motivation and a personal commitment to high performance are important attributes for success.

Benefits of Working for the OSPD:

• Medical Insurance
• Basic Vision Insurance - included with medical plans
• Dental Insurance
• State Paid Life Insurance
• State Paid Short-Term Disability 
• FSA – Healthcare and Dependent Care
• HSA Plan with Employer Contribution 
• Generous Paid Time Off & Sick Leave
• Flexible Schedules
• 11 paid holidays
• Access to Mental Health and Well-Being Resources 
• Colorado PERA
• 401(k) and 457 Supplemental Retirement Plans

For more information on benefits please visit https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits. For additional information on PERA visit  www.copera.org.

Additional information about the Office of the Colorado State Public Defender can be found at: http://www.coloradodefenders.us/

Position Purpose and Objectives/Definition of Work:

This Business Analyst bridges the gap between business needs and technological solutions that involves the research and recommendation of systems and solutions. This position conducts business needs assessments, gathers requirements, and cost/benefit analyses to assist in aligning business initiatives with automated systems solutions. The position works closely with end users to analyze, define, model, and document business needs and translates these to technical systems requirements. The work involves using development specifications to create detailed test cases, analyze results, and creating end-user and system documentation (e.g., user guides, process flow charts, training materials, data dictionaries, business glossary).

All employees are expected to actively contribute to a workplace culture that values and respects diversity. This includes engaging respectfully with colleagues, participating in DEIB initiatives, and supporting programs that promote equity and positive impact within the organization and the communities we serve.

Primary Duties and Responsibilities:

• Collaborate with business stakeholders to identify user needs and understand requirements, challenges, and opportunities for improvement.
• Gather and analyze data to identify trends, evaluate current processes, and inform strategic decision
• Develop detailed requirements, user stories, and functional specifications for new systems and process enhancements.  Create process models, diagrams, and other documentation to communicate requirements to technical and business teams.
• Assists and supports the IT division in the planning, design and implementation of software applications, programs, upgrades and equipment through testing and translating business and user needs into the integration of new software and technology solutions.
• Conduct cost-benefit analysis and feasibility studies for proposed solutions.
• Facilitate meetings, workshops, and presentations to communicate findings and solutions to a diverse audience.
• Oversee or assist with project management tasks, including tracking progress and managing scope.
• Create a test plan and provide support for the implementation and testing of new solutions, including writing test scripts and performing testing as needed.
• Create and implement  training plans based on user needs and skill levels. Assist employees in learning specific ways to integrate technology into their daily work and provide user support as needed.
• Create a range of printed, web-based, digital and other documentation designed to introduce, refresh or improve end-user skills.  Ensures documentation, communications and technical guides comply with agency policies and IT security standards.
• Troubleshoot issues and ensure that implemented solutions meet business needs and user satisfaction
• Attend meetings and trainings as required.
• Performs other duties of a similar nature and level as assigned. (non-essential)

Minimal Educational & Professional Qualifications:

• Bachelor’s degree in computer science, information technology or  closely related field

• Three years’ experience as a business analyst or similar role

  Equivalent training, or experience that demonstrates the knowledge, skills, and competencies required to perform at this level may substitute for education on a year-for-year basis.

Preferred Qualifications:

• Principles and methodologies of business process improvement and project management.
• Solid knowledge of data analysis tools like Microsoft Excel, SQL, PowerBI, and data visualization software to analyze data and support decision-making
• Extensive knowledge and experience with various enterprise, desktop and web solutions; such as, Microsoft Office, SharePoint, Adobe Acrobat, CRM/ERP, and project management software
• Employees must be able to perform the essential functions of the job, with or without reasonable accommodation. Unless otherwise stated, all job duties are considered essential function
• Strong familiarity with IT systems, software tools, development, and data management practices to support business decisions.