Rental Supervisor

This role comes with amazing perks & benefits because we want our employees to Work Where You Play! 

• Free employee season pass and discounted dependent(s) season pass 

• Free and discounted friends & family day passes 

• Free RTD EcoPass 

• Discounts across the resort (food & beverage, retail, rentals, lessons & more) 

• 401k with up to 5% company match & immediate vesting 

• Free reciprocal access for employees to other POWDR resorts & Colorado Ski Country resorts 

• 50% day passes at IKON pass resorts (out of state & out of country) 

Position Summary: The Rental Shop Supervisor oversees daily operations of the ski and snowboard rental shop, ensuring efficient guest service, accurate equipment fitting, and a safe, well-organized workspace. This role leads and supports the rental team, maintains equipment quality, and upholds high standards of customer satisfaction. The Supervisor also coordinates scheduling, training, and inventory management to ensure a smooth, enjoyable rental experience for guests of all ability levels. 

Essential Functions/Major Responsibilities: 

• Oversees all staff and customer interaction. 

• Creates and maintains a fun, engaging work environment for employees. 

• Facilitates Trainings and uses preferred training methods. 

• Promotes Eldora’s products, policies, and procedures. 

• Oversees completion of monthly fleet inventories. 

• Assists in weekly scheduling based on current labor budgets. 

• Ensures completion of daily operating procedures. 

• Implements staff trainings and support by holding clinics on products and providing necessary tools for staff to improve sales tactics. 

• Works directly with Rental Management to assess performance of gear rented and shift inventory accordingly. 

• Oversees organization of all points of sale, locations of operation and location floor locations. 

• Drives daily goals and objectives by holding communication with team members to discuss rental reservations, implement demo sales contests and incentivize performance. 

• Works closely with Management to perform monthly cycle counts of demo and rental inventories. 

• Oversees and ensures efficient and streamlined processes of front of house activities and customer service experience. 

• Reports and communicates effectively with rental management on sales floor needs and tasks. 

• Leads by example for all company safety policies and procedures, actively contributing to a safe working environment for self, coworkers, and guests. 

• All employees are expected to support Eldora’s corporate responsibility commitment to protect the environment by participating in our Sustainable Transportation Program. This includes choosing alternative transportation, carpooling, using the employee shuttle, and avoiding onsite parking on weekends and peak days. These actions help reduce Scope 3 emissions, lead by example, and ensure adequate parking for our guests. 

• Must be able to work weekends and holidays as required by resort operations.  

Other Duties as Assigned: 

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Eldora, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. 

• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.   

Specific Job Skills: 

• Ability to pass background check to company standards. 

• Must be proficient in Excel, power point and Microsoft Word 

• POS handling and inventory management Experience required. 

• Manager/Supervisor experience required. 

• Rental Shop experience required. 

• General knowledge of the outdoor Industry and associated products. 

Physical Demands: 

• Bending, reaching, climbing, pushing, pulling & prolonged standing. 

• Eye/hand coordination & visual concentration on equipment. 

• Concentrated reading and writing. 

• Must be able to lift and carry items up to 50 lbs.   

• Variation in temperature from hot to cold. 

Compensation & Benefits: 

• Compensation: Proposed hiring rate of $23.50+ actual pay will be adjusted based on experience. 

• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. Additionally, this position accumulates sick time.