Sr. Service Coordinator

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

On-Site (5 days)

 

 

Responsibilities:

· Coordinates service resources and dispatches including maintenance contracts renewal and assigns team members to project.

·       Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

·       Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor  to assign/dispatch Controls Technicians and HVAC Technicians

·       Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

·       Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

·       Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

·       Generates invoices for customers; throughout the designated system with the agreed amount for goods or services highlighted in the PO.

·       Handling safety audit plan related tasks and coordinate with technicians’ leaders.

·       Propose productivity improvements and innovative actions regarding processes, organization, tools, etc.

·       Close cooperation with Sales Engineers

·       Service backlog management with DFSD and WIP and unearned-unbilled control in area of responsibility.

·       Manage complete end to end direct procurement process in ORACLE, submit POs to subcontractors & vendors, and create receipts on completions.

·       Database and file system administration work – as orders, maintenance contracts, sold units, claim reports etc.

·       Collect warranty claims (complete Customer Request for technical details & interacts with FSR) and report it out

·       Participate on Collection meetings / Dispute calls and support Bad Debt

·       Ensure SVTs audit and reporting compliance according to company EHS guidance

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.