Integrated Services Coordinator I

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium.

Under immediate supervision, performs basic support functions in Health Services.   Acts as a vital link between communities and health services to promote health among individuals, families, and groups who lack access to adequate care; determines client financial or medical eligibility for related programs; and may provide childcare service. Offers transportation assistance, performs ongoing assessment and case management, processes documents, manages records, and assists with educational materials. Can serve as a bilingual interpreter. Certain assignments will require immediate supervision by a licensed professional.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Duties may include but are not limited to the following:

• Answer incoming calls and greet visitors and the public; provide customer services and support; respond to inquiries and/or directs individuals to the appropriate area or assist them with information, providing applications, or answering questions.
• Assist with case management and coordinate services for clients including referrals to necessary medical, education, social, preventative, and vocational rehabilitation services.
• Make appointments, keep records, gather data, write reports, and interview clients
• Process and complete assessment and intake forms; determines initial eligibility for program(s); and continue to determine eligibility as required.
• Arrange or coordinate transportation for clients to and from appointments or programs. May include supporting clients at provider or community services appointments.
• Prepare and maintain charts and files.
• Assist with preparation of group meeting, including gathering and/or preparing documents, agendas, reading material and appropriate audio-visual materials.
• Provide childcare, including providing a stimulating environment for children while parents are in group meetings; planning, budgeting, and preparing nutritional meals/snacks; noting any developmental needs a child may have; discussing with parents and client’s counselor; ensuring files are updated with immunization records, etc.
• Conduct regular, relationship-based home visits with the assigned program recipients. Populations may vary such as:
• Maternal Child Adolescent Health (MCAH): Expectant parents and families of young children to support healthy child development, strengthen parent-child bonding, and promote family well-being.
• Behavioral Health and Recovery Services (BHRS) Mobile Teams: Individual that are homeless with behavioral health conditions to support engagement in services for behavioral health care, connection to housing supports, and other pro health and prosocial activities
• Use a strength-based and trauma-informed approach to assess client needs, develop individualized service plans, and provide family/parent education as appropriate.
• Monitor child development and/or client/family progress over time using valid tools; support early identification and reporting of potential concerns and connect individual/families to appropriate resources.
• Support individual/families in accessing and navigating medical, behavioral health, educational, and community-based resources through warm hand-offs, visits at provider offices and community locations, and referrals.
• Maintain accurate, timely documentation in accordance with program requirements and standards, including service notes, assessments, and data documentation and reporting. Update client demographic/financial information as necessary.
• May provide instruction or classroom setting group facilitation within scope of practice on topics related to health education, recovery topics, resource or information sharing, etc.
• May assist in dedicated programs where program specific requirements will be clearly outlined for example Women, Infant, Children’s (WIC) or California Children Services (CCS) or Communicable Disease (CD) or Maternal Child Adolescent Health (MCAH), Behavioral Health and Recovery Services (BHRS) Mobile Services, BHRS Wellness Centers, and other programs that engage in the community with individuals/families to support connection to a variety of services.
• May act as an interpreter and translator when qualified to do so in contacts involving non-English speaking clients.
• Perform other related duties as assigned.

Education and Experience:

High School diploma or GED; 

AND

One (1) year experience performing related functions in community services, client advocacy, outreach work, eligibility assessment, and /or front office duties in a health care setting.

OR

An associate’s degree related to health or human services, child development, social or behavioral sciences, or a related field.  Peer Certification can replace associate’s degree.

Licenses and Certifications:

Valid Driver’s License 

When assigned to WIC:

Successful completion of WIC Nutrition Assistant (WNA) or Certified Lactation Counselor certifications within one (1) year of appointment.

Knowledge of:

• Basic principles of case management.
• Trauma-informed care.
• Applicable state, federal and local ordinances, laws, rules, and regulations, including mandated reporting.
• Community based resources including behavioral health, housing, medical, educational support, and other services.
• Effects of tobacco, alcohol, and other drugs.
• Basic knowledge of behavioral health condition symptoms and support service systems. 
• Office procedures include filing, record keeping, and scheduling appointments.
• Computer applications and hardware related to the performance of the essential function of the job.
• Basic knowledge of early child development.
• Confidentially practices and professional boundaries.
• Cultural sensitivity/responsiveness and effective engagement with diverse populations.

Skill in:

• Organizing work, setting priorities, and following up on assignments with a minimum of direction.
• Conducting interviews and needs assessment.
• Using tact, discretion, initiative, and independent judgement within established guidelines.
• Communicating clearly and effectively, both orally and in writing.
• Interacting professionally and respectfully with clients including difficult, hostile, or distressed clients.
• Developing a rapport with clients that assures client’s trust.
• Interpreting policies, procedures, and regulations.
• Applying basic math principles of addition, subtraction, multiplication, division, percents, and decimals.
• Maintaining personal safety awareness and good judgement in the field and clients’ homes.

Mental and Physical Abilities:

• Understand and respect cultural differences resulting from medical, financial, cultural, and other factors.
• Establish and maintain effective working relationships with others.
• Follow established protocols, guidelines, and supervisory direction.
• Deal with issues involving several concrete variables in standardized situations.
• While performing the essential functions of this job, the incumbent is regularly required to: stand, walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck objects weighing up to 25 pounds.

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. 
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.

• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. 
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. 
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an application appraisal exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. 

Special Testing: The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at (707) 234-6600. Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. 

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation (Download PDF reader)
• Right to Work (Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer