Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview
Responsible for business development support to all Account Managers/Member Relation leads for key accounts. Work with Account Managers/Member Relation leads to establish and execute on short and long-term financial, operating and business objectives in alignment with plans. Monitor, analyze and report on business metrics for customers to aid management decision making

Role

The job holder will work directly with the Account Managers/Member Relation leads to:
• Manage business development opportunities for assigned prospects and accounts, including monitoring customer satisfaction.
• Analyse customers’ existing business through profitability modelling, financial forecasting and competitive analysis and recommend opportunities for additional revenue
• Develop financial modelling and business cases for identified opportunities
• Develop and report on sales pipeline leveraging all available resources in coordination with the product development and account management teams
• Identify opportunities to sell new products to existing customers
• Develop long-term growth strategies to optimize mutual profitability across debit, credit and other business lines
• Work with virtual team of MasterCard subject matter experts to strategically articulate value propositions to close new business opportunities
• Maintain responsibility for all administrative and operations issues for assigned business development opportunities including planning, reporting, budget and expense management.
• Develop KPI tracker for all the key business partners and generate monthly reports
• Responsible for all development of legal agreement and ensure timely execution
• Develop and lead a communication platform with all business partners for key news like Training courses, Regional conference’s, important bulletins and the latest product offering by MasterCard.
• Full responsibility for all financial payments relating to CBAs and/or customer marketing agreements
• CBA’s performance tracking and identifying areas of opportunities for further improvements

All About You
• Business acumen
• Ability to work collaboratively
• Self-starter with an ability to work independently
• Strong PowerPoint and Excel skills.
• Excellent oral and written communication in English.
• Ability to work under pressure and manage multiple projects/programs
• Strong team player, decisive and results driven, with high energy levels and initiative
• Organization and time management skills
• Exceptional business judgment and strategic planning skills
• Business Case development, including financial analytics
• Budget preparation and management
• Background in Banking/ Financial Services is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.