Director, Office Services & Facilities

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Corporate Services/Other

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$101,600.00 - $167,600.00

1

Serves as Corporate Real Estate's on-site presence and office manager for the NYC office, including the executive C-suite and conference space, approximately 300 employees. Owns everything facility related at the site: building services, furniture, seating, reconfigurations, events, and the vendor network. Supervises executive reception and mailroom operations, supports executive conference center activities, food and beverage services, and triages Corporate Real Estate requests at other sites. A highly visible front-of-house role combining facilities depth with executive presence. Demonstrate strong communication skills and the ability to engage effectively with senior leaders, offering sound advice, practical solutions, and well-reasoned recommendations to support decision-making.

What Will You Do?

• Serve as Resident Manager for the NYC office, owning space condition, service delivery, occupant needs, and rolling reconfigurations. Conduct documented walkthroughs, hold the office to the highest corporate standard, and track work orders through completion.
• Supervise Executive Reception desk activities ensuring smooth workflow and securing back-up coverage support as needed.
• Supervise mailroom operations staff to ensure timely handling of all incoming and outgoing mail. Responsible for maintenance of postage and mail equipment.
• Own recurring facility services: painting, carpet cleaning, kitchen and pantry cleaning, window coverings and cleaning, moving, and appliance repair. Manage the janitorial relationship, inspecting work against daily, weekly, and monthly scopes.
• Own the landlord relationship, working with building engineers on air conditioning, electrical, plumbing, and building work. Serve as first response for hot and cold calls, logging them in the building management system through resolution. Manage overtime HVAC, freight requests, and contractor access.
• Own permanent seating arrangements and serve as point of contact for seating requests, applying company standards for office eligibility, hybrid work, and how census drives seating.
• Own all furniture: inventory, storage, redeployment, specification, and disposal. Design room layouts from existing inventory and produce diagrams or renderings. Source rentals and manage office moves end to end.
• Own the vendor network and contracts: service levels, agreements, purchase orders, invoicing, and renewal dates and payments so no agreement lapses. Run periodic competitive RFPs with Procurement and CBRE.
• Partner closely with the Event Management and Conference Services teams. Keep executive and conference spaces meeting-ready and support executive conference center activities with the on-site administrative team. Own event logistics: space plan, layout, furniture, contracted staffing, food and beverage through internal dining partners and external catering, and the budget with stakeholder agreement confirmed in advance. Be on site during events, including recurring programming such as monthly all employee lunches. Perform hands-on tasks such as resetting rooms and restocking supplies.
• Serve as the polished front-of-house presence, receiving executives, clients, and guests and handling schedules, guest identities, and confidential activity with complete discretion. Triage simple audiovisual issues and manage welcome media wall content.
• Own the aesthetic and sensory experience: scent, floral and plants, lighting, seasonal decor, and the first impression at reception. Maintain and restock amenity and hospitality inventory.
• Support Corporate Real Estate initiatives beyond NYC, triaging requests and issues at other sites. Travel as needed.
• Support development and management of the NYC office and facilities operating budget: planning, forecasting, accruals, and cost efficiency.
• Serve as liaison to Corporate Security, HR, Technology, Communications, and business unit leadership. Support employee workplace needs, onboarding, and accommodations with HR.
• Lead and execute projects to satisfy the needs and requests of the executive C-suite.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree
• Two years of management and supervisory experience; ability to provide clear instruction, set expectations and performance guidelines.
• Background in contract review and administration: scope, term, pricing, service levels, and renewals.
• Knowledgeable with the logistical aspects of events planning and experience supporting high-level executive events.
• Exceptional executive presence with ability to maintain discretion in a confidential, high-touch, guest-facing service environment.
• Credibility to hold a standard among staff and vendors and the agility to absorb last-minute change.
• Excellent written and verbal communication, including correspondence appropriate for a C-suite audience.
• Fluency in NYC high-rise building management and systems, including base building versus tenant systems, HVAC distribution, after-hours procedures, freight operations, and union rules and labor jurisdiction. Able to speak credibly with engineers and trades.
• Practical command of running a facility: preventive maintenance, service contracts, contractor access requirements, cleaning standards, and inspection practice.
• Experience managing office budgets to ensure cost efficiencies.
• Experience managing furniture inventory, specification, and reconfiguration at scale, with creativity in repurposing what is already available.

What is a Must Have?

• 4 years of experience in Corporate Real Estate or facilities or office management.
• On site five days per week, with flexibility for non-traditional hours including early mornings, evenings, and occasional weekends.
• Travel to support other company locations as needed.
• Fluency in Microsoft Office suite of tools.
• Able to lift up to 25 pounds, with or without reasonable accommodation.