OFFICE ASSISTANT II (SR-08) [2 vacancies]

In this role, you’ll build valuable office support and customer service skills, enjoy predictable work hours and strong benefits, and contribute to programs that directly support our community. It’s an excellent entry point into government with clear opportunities for growth, a supportive team environment, and daily work that makes a real difference in helping residents access essential services.

The City and County of Honolulu is seeking motivated and reliable individuals with clerical experience to fill two (2) Office Assistant II positions in the following departments:

• There is one (1) vacancy with the Department of Enterprise Services, Administration Branch.
• There is one (1) vacancy with the Department of Enterprise Services, Customer Services Branch.

What You'll Do
Your duties and responsibilities may include, but are not limited to, the following:

• Provide frontline customer service in person and by phone, helping customers with routine inquiries and directing them to the appropriate staff.
• Receive, review, and process documents, forms, or requests submitted by customers or staff.
• Perform routine clerical tasks such as data entry, typing, proofreading, and preparing basic correspondence.
• Maintain organized electronic and physical filing systems to keep program and account information accurate and accessible.
• Assist with processing basic account or program-related transactions according to established procedures.
• Handle daily office tasks including scanning, photocopying, printing, and preparing informational materials.
• Collect, distribute, and manage incoming and outgoing mail and other office materials.
• Monitor and replenish office supplies and support the upkeep of office equipment and shared workspaces.
• Provide general administrative support to the team and assist with other duties and responsibilities as needed for this position.

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment. 

EDUCATION REQUIREMENT:  
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:  
One (1) year of clerical experience.

Such experience must have demonstrated:

• Knowledge of office practices and procedures
• Knowledge of filing methods and systems
• Knowledge of correct English grammar, spelling and word usage
• Knowledge of operation and maintenance of common office machines and equipment
• Ability to make arithmetic computations
• Ability to compare words and numbers accurately
• Ability to keep records, summarize and analyze materials and prepare reports
• Ability to operate standard office machines and equipment
• Ability to understand and interpret laws, ordinances, rules, regulations and policies pertinent to the department
• Ability to read and follow oral and written instructions
• Ability to deal with others in an effective and tactful manner

Substitution: Business school or college-level credits from an accredited college or university will substitute for experience on a month-for-month basis for the required clerical experience.

Only education completed at the time of application will be credited. Education obtained outside of the United States must be comparable to a degree earned at an accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Verification Requirement: In order to be given credit for your education, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education. If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813.Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.  

If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.

If you qualify for the position, your name will be considered for the current vacancy/vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.