Lead Sales Enablement Program Manager

Shape Customer Narratives & Pursuits - Partner with Sales and Pre-Sales teams to understand customer priorities, business challenges, stakeholders, and opportunity requirements. - Apply UKG's enterprise, portfolio, solution, industry, and audience-specific messaging to complex customer opportunities. - Turn customer insight, product capabilities, market dynamics, and competitive intelligence into clear, credible, outcome-oriented narratives. - Develop and refine value propositions, proof points, executive messaging, presentation storylines, sales plays, and proposal content. - Tailor messaging and materials to the customer's needs and buying context while maintaining alignment with UKG's positioning and approved claims. - Generate and develop creative concepts for communicating UKG's value, refining them with input from sellers, subject matter experts, and customer feedback. - Help account teams address customer questions, strengthen differentiation, and connect UKG's solutions to measurable business impact. Elevate Executive & Customer Engagement - Support customer engagements with senior stakeholders, including executive sponsors and decision makers. - Shape the customer's experience from the opening message through the demonstration, discussion, and next step. - Explore ways to make ideas tangible, including visual storytelling, scenario-based demonstrations, workshops, and interactive presentation elements. - Help prepare and shape executive presentations, demonstrations, discovery sessions, and solution workshops. - Make complex ideas accessible through thoughtful narrative, presentation structure, visual storytelling, and relevant customer evidence. - Advise sellers and presenters on message delivery, audience engagement, and the effective use of supporting materials. - Build credibility through preparation, curiosity, consultative dialogue, and a clear understanding of customer goals. - Collaborate with Sales, Product, Marketing, Industry, Competitive Intelligence, Value Management, Pre-Sales, Proposal, Legal, Security, Services, and Customer Success partners. - Coordinate with subject matter experts to ensure customer-facing materials are accurate, relevant, and aligned with opportunity needs. - Influence across teams to keep messaging and pursuit materials aligned and deliver a cohesive customer experience. - Share field observations and customer feedback with the Strategic Messaging team and relevant partners. - Surface gaps, conflicting claims, outdated content, or missing evidence for review by the appropriate stakeholders. Strengthen Reusable Content & Continuous Improvement - Contribute reusable presentation components, proposal content, examples, and guidance that help sellers apply UKG messaging effectively. - Capture customer questions, seller feedback, competitive patterns, and successful approaches from supported opportunities. - Recommend improvements to messaging, assets, and workflows based on observed customer and field needs. - Maintain current knowledge of UKG's solutions, customer outcomes, approved messaging, and relevant market context. You're a curious, resourceful problem solver who enjoys working through ambiguity to find a clear way forward. You look beyond the initial request to understand the business need, connect customer, product, and market insights, and bring fresh ideas to the table. You know when to challenge an assumption, simplify a complex idea, or use a visual or experiential approach to make a message resonate. You pair creative thinking with practical judgment and strong writing and storytelling skills. You can shape an accurate, audience-specific narrative, explain why it will work, and collaborate with sellers and subject matter experts to bring it to life. You build trust across teams, manage multiple priorities, and keep the customer's decision and business outcome in view. - 8+ years of combined professional experience in strategic messaging, sales enablement, solution consulting, customer experience, product marketing, or a related discipline. - 5+ years of experience developing customer-facing content or experiences for complex B2B sales opportunities, such as executive presentations, proposals, demonstrations, sales plays, or workshops. - Demonstrated ability to synthesize customer needs, product information, market context, and competitive insights into a clear value narrative. - Strong writing, editing, presentation, and storytelling skills, including the ability to communicate complex ideas to executive audiences. - Experience partnering with Sales, Pre-Sales, Product, Marketing, or subject matter expert teams. - Strong discovery, facilitation, stakeholder communication, and relationship-building skills. - Ability to manage concurrent projects, exercise sound judgment, and meet deadlines in a fast-paced, matrixed environment. - Familiarity with presentation, proposal, and content collaboration tools. - Experience supporting complex enterprise sales cycles, strategic pursuits, or high-value customer opportunities. - Experience in enterprise technology, SaaS, HCM, HR, payroll, workforce management, or a related market. - Experience engaging with senior customer stakeholders and helping sellers prepare for executive presentations, demonstrations, discovery sessions, or workshops. - Ability to use visual storytelling, design-led thinking, or interactive approaches to make customer messages more engaging and easier to understand. - Experience translating competitive intelligence, customer evidence, and business value into differentiated messaging. - Experience contributing reusable content, sales resources, or practices that improve consistency and effectiveness across a sales organization. - Strong business acumen and the ability to balance creative thinking with accuracy, approved messaging, and customer needs. - A collaborative, adaptable approach, with the confidence to influence across teams and move work forward without direct authority.