Part-Time Customer Service Representative - Heathrow Airport

Overview

We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.  

 

We're recruiting Part-Time Customer Service Representative to join our busy and friendly team. This is a fantastic opportunity to gain valuable workplace experience, develop your customer service and sales skills, and earn while you learn.

 

Whether you're currently studying, looking to gain experience alongside other commitments, or simply seeking weekend work, we'd love to hear from you.

 

Working within our London Heathrow flagship retail branch, you'll spend your time interacting with customers, delivering exceptional service, and developing valuable sales skills in a fast-paced environment.

 

You'll learn how every customer interaction contributes to the success of the branch while gaining exposure to the day-to-day operations of a global business.

 

Our doors are open 

 

Your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. 

 

This role is based in London Heathrow Aiport.

 

Additional Information

 

• Working Patterns – weekend shifts ranging between 7am-11pm.
• Contract – Temporary until end of May, with potential to extend based on business need.
• This position requires employees to be 18 years of age or older. 
• Please let us know about any accommodations you may need to participate in our recruitment process.
• Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed.

Responsibilities

The key focus of the role will be delivering outstanding customer service and developing your sales skills while gaining exposure to the wider operation of a successful business. Key areas of focus:

 

• Customer Service & Relationship Building - Deliver exceptional customer experiences at every stage of the rental journey and build rapport with customers and confidently handle enquiries, reservations and concerns.
• Commercial Awareness – Understand customer needs and recommend products and services that provide the right solutions for the customer.
• Teamwork - Work collaboratively with colleagues to deliver exceptional customer service, support branch objectives and contribute to a positive team environment.
• Communication - Support customers by clearly explaining rental agreements, vehicle features and additional products. 

As you develop, you'll also gain insight into:

 

• How a successful branch operates day to day.
• How customer service and sales contribute directly to business success.
• Fleet management and logistical planning.
• Business development and local marketing activity.

Qualifications

 

• No drug or alcohol related offence on driving record within the last five years is permitted.
• Must be eligible to work in the United Kingdom.
• In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.