Solutions Engineering Manager - APAC

Echodyne is seeking a Solutions Engineering Manager to join our fast-growing team, supporting customers and partners across Asia.

RESPONSIBILITIES

• Lead a team of Solutions Engineers who are responsible for both pre and post-sales technical engagement with Echodyne’s customer base across Asia.
• Oversee and support team members in showcasing Echodyne's products through on-site radar demonstrations at external events, conferences, partner, and customer sites, ensuring they effectively communicate the product’s value and capabilities.
• Lead installation planning and integrations, execute deployment configuration and system tuning, and provide ongoing technical support and troubleshooting.
• Act as a liaison between the Solutions Engineering team and other departments, such as product development and sales, to align efforts and refine product solutions based on customer feedback and field observations.
• Coordinate the creation of training materials, user manuals, and application notes.
• Perform and guide the team in conducting post-demonstration data analysis, using insights from field activities to improve future customer engagements.
• Work closely with product management and engineering to integrate field feedback into product development efforts.
• Up to 50% travel across Asia may be required.
• Other related tasks required to fulfill the needs of the business.

REQUIRED SKILLS / EXPERIENCE

• Demonstrated ability to lead a team in managing customer relationships within complex, technical environments, fostering a proactive approach to problem-solving.
• Proven track record of learning a technical product and conveying the value of that product to potential customers.
• Personal integrity, trustworthiness, and respect while representing Echodyne, demonstrating the product, answering questions, and effectively communicating the product and company value propositions.
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills.
• Organized and detail-oriented with excellent follow-up and decision-making skills.
• Solid technical foundation and good technical writing skills.
• Enthusiastic with outstanding customer-communication skills, including the ability to convey high-level overviews and deeply detailed explanations.

DESIRED SKILLS / EXPERIENCE

(Looking for one or more as a complement to the core skills)

• Experienced in coordinating efforts across teams and organizations.
• Experience deploying or operating radar systems, especially Electronically Scanning Array radars.
• Familiarity with a computer programming language, preferably Python or Matlab.
• Experience with Linux operating systems and using a Command Line Interface.
• Basic understanding of digital signal processing functions and application to various sensor modalities. Direct experience with radar signal processing a plus.
• Comfortable troubleshooting both hardware and software issues and working with customers to determine root causes of issues.
• Experience conducting basic data plotting and analysis.

QUALIFICATIONS

8+ years of experience in technical sales, solutions engineering, or technical account management, with at least 3 years in a field-oriented sales leadership role.

Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations.

LOCATION: Remote, Asia

TRAVEL: Travel as required throughout Asia, both air and ground; 40-50%