WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

The Head of Data Analytics, Consumer Financial Services (CFS), is a critical role that oversees the development and implementation of data-driven strategies.
This individual will lead a dynamic team in leveraging insights to enhance customer experiences and drive business growth while ensuring compliance with regulatory standards. This individual will collaborate with cross-functional teams to identify trends, optimize product offerings, and improve decision-making for CFS through multiple lenses.

Main Responsibilities:
Strategy

• Act as the subject matter expert for end-to-end Business Intelligence journey includes but not limited to data modeling, data governance, database management, data presentation and visualization.

• Liaise with Group Data Office to drive and implement a new dashboard across CFS and enhance sales penetration and customer experience through data-driven segmentation and propositions.

• Support ad hoc analytics needs of senior management and other teams within the department, interpreting data in accordance with sound statistical valid.

• Devise and roll out key performance measures for omni channels and products. Support the calculation of sales incentive scheme rewarding the Bank while being able to motivate frontline staff.

• Evaluate business opportunities and review market trends. Proactively update market intelligence and competitor landscape/move, and propose new ideas to segment and product teams for enhancement in propositions, product offerings and marketing programs, for achievement in the Bank's target and directives

• Support management in producing management updates to local and Group management. Prepare presentation decks for management and Group on products, customers & profits level.

People

• Lead through example and build the appropriate culture and values.

• Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.

• Partner with People Team and create robust development program for the Data Analytics team in line with the evolving digital banking and match landscapes.

• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.

Risk and Governance

• Comply with all Group and regulatory compliance guidelines, to ensure satisfactory audit findings

• Oversee data quality initiatives to maintain high standards for data accuracy and reliability.

Qualifications

• Degree or Master holder in Finance, Economics, Marketing or related discipline       

• Minimum 20 years of experience in finance management, business analytics in retail banking. At least 10 years of proven track record in leading and mentoring high-performing teams. 

• Proven experience in managing and implementing various types of business projects with knowledge in system practices and data analysis.

• Commercially driven with a strong understanding of consumer financial business

• Dynamic and strong communicator with the ability to influence cross functional business units.

• Strong growth mindset, proactive, results-oriented, able to manage in a highly matrixed organization and ensure efficient and effective customer service processes

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.