Dental Patient Experience Coordinator

Dental Patient Experience Coordinator in Northwest Austin | Full-Time | $16–24/hr DOE + Benefits + GrowthAt Advanced Dental Care of Austin, we believe great dentistry starts before a patient ever sits in the chair—it starts with trust, relationships, and how people are treated.We’re a well-established family dental practice in Northwest Austin, and we’re looking for a Patient Experience Coordinator who wants more than “just a front desk job.”This is a great fit if you:✔ Love helping people and creating great experiences ✔ Stay calm and organized when things get busy ✔ Take ownership instead of waiting to be told what to do ✔ Are coachable, reliable, and team-oriented ✔ Want to grow into scheduling, treatment coordination, or other leadership support roles over timeDental front office experience is strongly preferred. Experience with Open Dental is a plus.What We Offer: $16–24/hour based on experience, paid every two weeks.PTO + Paid Holidays401(k)Health insurance accessTraining, mentorship, and long-term growth opportunitiesOur Core Values (CARE):Continuous Improvement • Accountability • Relationships • ExcellenceCore Mission: To create an exceptional patient experience while keeping the front office organized, productive, and relationship-focused.This role owns the patient experience from first contact to checkout and helps drive schedule efficiency, patient retention, and team communication.Core ResponsibilitiesPatient Communication Answer phones, texts, emails, and patient inquiries empathetically, promptly and professionally Greet patients warmly and manage check-in/check-out Scheduling & ConversionConvert new patient calls into scheduled appointmentsSchedule according to office templates and provider goals to keep it fullAdministrative AccuracyVerify all pertinent patient information and record accuratelyComplete assigned administrative follow-up tasks on timeTeam & Culture Teamwork and Communication with everyone to enhance patient experiencesCoachable and systems orientedWhat Success Looks Like High phone answer and new patient conversion rates Patients feel welcomed, informed, and cared for Schedules stay productive and organized Tasks are completed accurately with minimal follow-upIncomplete applications will not be considered and we continually look to expand our team with the right people. If this sounds like you, we encourage you to apply, please send:Your resume Your compensation expectations A short answer to this question: Tell us about a time you turned around a difficult customer or patient experience.Subject line: CARE Candidate – [Your Name]