Analyst, IT Operations

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Analyst, IT Operations located in Guadalajara, North Campus.

Reporting Manager IT; the Analyst, IT Operations, will be In charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. 

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable. 

What a typical day looks like:

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems. 
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions. 
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures. 
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams. 
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system. 
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements. 
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests. 
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.  
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.  
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.  
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily. 
• Perform and track change management and publish performance metrics. of these teams. 
• Work with security team to define server hardening policies, ensure OS patching SLA and establish a process to remediate security vulnerabilities. 
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance. 

The experience we’re looking to add to our team:

• Bachelor’s degree in information technology, Computer Engineering, Computer Science, or related field.
• Passion for technology and technical support.
• Results-oriented with the ability to learn quickly and adapt to new technologies.
• Linux/Unix and Windows operating systems knowledge
• Programming or scripting
• SQL and/or NoSQL databases
• Virtualization
• Log analysis, troubleshooting, and data analysis
• System architecture concepts
• Strong problem-solving, teamwork, and learning skills.
• Provide operational support for applications and systems.
• Analyze incidents, logs, and platform performance.
• Collaborate with cross-functional teams to resolve technical issues.
• Support monitoring, maintenance, and continuous improvement activities.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

CV19

Job Category

IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).