Application Analyst

Position Type:

Regular Full Time (RFT)

Closing Date:

August 17, 2026

Salary/Wage Range:

$101,881.00 - $127,351.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

35 hours per week

Department

Information Technology Services

Location

This position is eligible for a hybrid work model. The primary office location will be at Fire Headquarters (Station 1).  The incumbent will be required to perform work on-site at Fire Station 1 or at other designated City facilities for a minimum of fifty percent (50%) of the time, or as operational needs dictate.  Work location assignments are subject to change at the discretion of the City to meet organizational and operational requirements.

Position Overview

Reporting to the Manager, IT Systems, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business applications. This role collaborates closely with application users, project teams, Fire Services staff, and other ITS team members to ensure effective delivery and ongoing support of business solutions.

The Application Analyst works across a diverse technology landscape, supporting applications and integrations with both internal and external systems, including solutions hosted on-premises and in cloud environments. The role focuses on enhancing operational efficiency, ensuring system reliability, and aligning technology solutions with business needs.

Responsibilities

As part of the team, the Application Analyst will be responsible for:

• Serving as ITS resource supporting the Fire Dispatch and Suppression Services application portfolio, ensuring reliable and effective system performance

• Designing, developing, implementing, and maintaining system integrations, interfaces, and City-developed applications within the assigned portfolio

• Configure, maintain, and update CAD response rules, dispatch workflows, run cards, and operational parameters based on evolving business requirements and fire service protocols.

• Supporting strategic lifecycle management of Fire and Dispatch applications, including assessing the impact of new releases, upgrades, and legislative or regulatory changes on business operations

• Identifying and recommending opportunities to enhance application usage by staying current with system capabilities, industry best practices, and emerging technology trends

• Participating in internal and external user groups, as well as vendor-led training, to promote effective application utilization and knowledge sharing

• Contributing to and participating in project teams delivering major initiatives such as the implementation of new applications or upgrades to existing systems

• Developing and maintaining documentation and knowledge base content to support operational effectiveness and continuous improvement

• Provide stand-by and after-hours support for mission-critical Fire Dispatch applications, with approximately 50% of support responsibilities occurring outside regular business hours.

Requirements

Applicants must possess a degree or diploma in Information Technology or a related discipline, along with 4–7 years of progressive, hands-on experience supporting enterprise business applications.  Candidates must have demonstrated experience providing operational, technical and lifecycle support for the business-critical applications, including troubleshooting, configuration, maintenance, upgrades and stakeholder engagement.  This experience should include working with Microsoft SQL Server, GIS technologies, and reporting and analytics tools such as Power BI. Experience supporting mission-critical applications in a 24/7 operational environment is required, with preference given to candidates who have worked in public sector, public safety, or emergency services organizations. Certifications such as ITIL are considered an asset, as is experience with public safety and dispatch systems (e.g., Symposium CAD, Solacom Call Handling System, RMS, NICE Recording, and Station Alerting Systems), integration tools such as FME, other dispatch-related software, and web administration in hybrid (on-premises and cloud) environments.

The ideal candidate will demonstrate strong analytical and problem-solving abilities, a high level of attention to detail, and excellent communication, interpersonal, and customer service skills. They must also possess the ability to develop a strong understanding of business operations and work closely with operational leaders, including the Chief Communications Officer (CCO) - Fire, to support evolving service delivery and operational requirements.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [email protected] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.