Customer Support Agent

Customer Support Agent

We are looking for a Customer Support Agent with 2 to 3 years of experience to join our support team for an international online casino. You will be the first point of contact for our players, handling live chat and email across account, payments, bonus, and game-related topics.

Your day-to-day tasks will include:

• Handle player requests via live chat and email: account questions, bonuses, deposits and withdrawals, and game issues

• Perform first-line KYC and payments triage and guide players through document upload and cashier issues

• Escalate complex cases to the Shift Lead, Payments, KYC, or VIP teams with complete and accurate case notes

• Spot responsible gambling flags and apply limits or exclusion requests according to procedure

• Work with back-office tools, CRM inbox, macros and templates, and the internal knowledge base

• Contribute to improving templates and FAQ content based on recurring player questions

Main Requirements:

• 2 to 3 years of experience in customer support

• Native or near-native command of English, both written and verbal

• Knowledge of an additional language would be considered an advantage

• Experience in international online casinos would be considered a plus

• High attention to detail and accurate case documentation

• Calm, friendly, and professional communication style

• Comfortable working with live chat platforms, CRM tools, and back-office systems

• Ability to work on a rotating shift schedule

• What We Offer:

• Fun, modern, and creative office environment

• Competitive salary for your skills and expertise

• All the tech gear you need to work smart

• Performance-based annual salary re-evaluation

This position requires full-time, on-site employment.