Clinical Manager

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job purpose

The Clinical Manager serves as a key leader within the clinical department and acts as the second-in-command to the Office Manager. This position oversees daily clinical operations, supports providers and staff, ensures workflow efficiency, and assists with maintaining a high standard of patient care.

The Clinical Manager is responsible for supervising clinical staff, managing day-to-day clinical needs, supporting employee development, and stepping into clinical or administrative roles as needed to ensure smooth office operations.

Essential Job Functions                         

Clinical Operations Oversight

• Oversee daily clinical operations and workflow to ensure efficient patient care.
• Provide guidance and support to Medical Assistants, Phone Medical Assistants, and clinical staff.
• Ensure clinical staff follow office policies, procedures, and expectations.
• Monitor daily workflow and assist with resolving operational issues.
• Serve as a resource for staff questions, clinical concerns, and workflow guidance.
• Maintain knowledge of all clinical processes and procedures.
• Perform all duties and responsibilities of Medical Assistants and Phone Medical Assistants as needed to provide coverage.

Provider & Clinical Team Support

• Support providers with daily clinical needs and ensure appropriate staff coverage.
• Assist with provider workflow, procedures, and patient care needs.
• Help coordinate coverage when staff members are out or schedules change.
• Ensure communication between providers and clinical staff remains effective.
• Step in to cover clinical responsibilities, including rooming patients, procedures, lab duties, patient calls, medication requests, and other assigned clinical tasks.

Staff Management & Leadership

• Assist with managing clinical staff performance and daily responsibilities.
• Train, coach, and mentor employees to ensure expectations and workflows are understood.
• Provide feedback and address performance concerns when needed.
• Conduct annual employee performance reviews.
• Support employee growth, development, and accountability.
• Assist with maintaining a positive and professional work environment.

Hiring & Employee Relations

• Post open positions and assist with recruitment efforts.
• Review applications and coordinate interviews.
• Interview candidates and assist with hiring decisions.
• Assist with onboarding and training of new employees.
• Address employee concerns and workplace issues.
• Participate in disciplinary actions and termination processes when necessary.

Office Manager Support

• Act as backup support for the Office Manager when needed.
• Assist with front office operations and administrative needs during Office Manager absences.
• Help coordinate office workflow between clinical and administrative teams.
• Support overall office operations to ensure continuity of care and business operations.

Clinical Quality & Compliance

• Ensure clinical staff follow HIPAA guidelines, safety standards, and office policies.
• Monitor compliance with documentation and clinical procedures.
• Promote accurate charting and timely completion of clinical responsibilities.
• Assist with maintaining quality patient care standards.
• Identify areas for improvement and help implement solutions.

Administrative Responsibilities

• Assist with scheduling, staffing needs, and daily operational decisions.
• Help manage staff assignments and coverage.
• Communicate important updates, changes, and expectations to clinical teams.
• Participate in meetings and leadership discussions as needed.
• Complete reports, documentation, and assigned administrative tasks.

Team & Office Expectations

• Maintain a professional and respectful work environment.
• Lead by example and promote teamwork.
• Communicate effectively with providers, staff, patients, and leadership.
• Follow all safety, compliance, HIPAA, and company policies.
• Assist with additional duties as needed to support clinic operations.

Education/Experience

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience in outpatient, urology, or specialty settings.

Working conditions:

This position works in the Urology department of a busy oncology/hematology/radiation clinic. This person will have direct contact with patients on a regular basis.

Physical requirements:

This position requires that the employee be able to stand and walk for up to eight hours a day on most days. This position also requires that the employee be able to lift at least fifty pounds in order to assist patients when necessary.

Direct reports

This position is a supervisory position.