- Location
- Lisbon
- Workplace
- Remote, Hybrid, Onsite
- Type
- Contract
- Department
- Customer Service
- Experience
- 4+ years
- Source
- RecruiterFlow
Description
Seeking a Support Analyst: Rhino, are you there?
At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.
Why join us?
- Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.
- Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.
- Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.
- Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.
Perks of becoming a Rhino:
- You’ll get a welcome kit
- Opportunities for career progression
- Live on the edge with our health insurance
- Coverflex meal card
- Other protocols and special discounts
For this position, the perfect Rhino should have the following skills:
- 4+ years of experience as a Support Analyst, providing IT User Support, Service Desk, or Workplace Infrastructure management in a corporate environment
- Advanced proficiency in Windows OS environments, Active Directory, and Microsoft 365
- Working knowledge of macOS, covering basic configuration and troubleshooting
- Good working knowledge of SCCM, with practical experience in MDM (Mobile Device Management) solutions
- Solid scripting skills in PowerShell or similar tools, used for automation, configuration, and bulk management
- Deep understanding of PC hardware architectures, diagnostic tools, and core network protocols (TCP/IP, DNS, DHCP, VPNs), plus experience supporting meeting rooms (Cisco and Microsoft Teams Rooms)
- Solid grasp of ITIL frameworks (Incident, Problem, and Change Management) and SLA-driven service delivery
- Pragmatic problem-solver with strong communication skills and the composure to stay structured under pressure
- Self-motivated, curious, and comfortable working in a multicultural, fast-paced environment
- Fluency in English (B2); French is a strong plus
- Availability for hybrid work (2x/week), based in Lisbon (candidates should be based in Portugal with Portuguese or EU citizenship, or a valid work permit).
If you're ready to join the crash and become a Rhino, please click here and fill out the form!
Skills
TCP/IPChange ManagementITIL
