Senior Specialist - Insurance Operations

Company:

Marsh

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh Risk, a Marsh Business. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist – Insurance Operations (Grade C2)

We’re seeking an individual who will be responsible for the day-to-day delivery of the company’s insurance solutions. They provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Coordinator is a seasoned individual contributor, providing experienced, independent operational support. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role

We will count on you to:

• Process and self-Management:

• Contribute to achieving the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is complying at all times.
• Maintains performance standards. 
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance
• While the above are basic requirements mentioned, the role may not be limited to only these listed.

What you need to have:     

• Minimum 5 years of prior work experience in insurance broking
• Experience in mentoring, reporting is must
• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organize tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes
• Expertise in leveraging AI for operations
• Should be comfortable with 12.30pm – 9.30pm shift

Eligibility Criteria:

• Minimum 12 months experience as Specialist/Senior Specialist
• Should have at least “On Track” or equivalent rating in last appraisal
• Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months.
• Should not have applied for any other IJP within MCIPL in the last 3 months

What makes you stand out:

• Insurance certification from CII
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process
• EU Language expertise
• Knowledge of Policy Servicing value stream

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.