Client Success & Administrative Specialist - Chicago

Client Success & Administrative Specialist 
(Healthcare Operations Coordinator)

Neolytix  |  Chicago, IL (On-site)  |  Full-Time 

About Neolytix 

Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. 

The Role 

You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. 

What You’ll Do 

• Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. 

• Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. 

• Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. 

• Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. 

• Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. 

• Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). 

What We’re Looking For 

• Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 

• 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. 

• Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. 

• Comfort working across multiple workstreams simultaneously in a small-team environment. 

• Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. 

• Reliable, self-directed, and comfortable operating with minimal supervision. 

What We Offer 

• Competitive hourly compensation commensurate with experience. 

• Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. 

• A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. 

• A small, high-impact team where your contributions are visible from day one