Sales Coordinator & Customer Service ML

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Position Purpose

• Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving.
• Deliver exceptional service standards to customers to maximize client satisfaction and retention.
• Provide support to the ML Manager to drive business growth, efficiency, and overall profitability.
• Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division.
• Continuously develop maritime logistics knowledge, skills, and industry expertise.

Interrelations

• Direct Report: Maritime Logistics Manager
• Team: Maritime Logistics Team
• Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents.

Formal Authority

• Authorized to act within standard company guidelines, standard operating procedures (SOPs), and delegated authority levels established by the Maritime Logistics Manager.

Main Responsibilities

Customer Service & Stakeholder Coordination

• Serve as the primary point of contact for clients regarding shipment bookings, operational updates, and inquiries.
• Proactively update all stakeholders on shipment status, sailing schedule and potential delays.
• Provide tailored logistics solutions regarding depot, equipment availability, vessel schedules, terminal routing option and concerns.
• Continuously promoting service excellence and delivering value-added solutions to enhance customer retention and satisfaction.                                                                                                                                                                       

Documentation, Liner Agency & Operations

• Manage end-to-end booking arrangements, including booking confirmations, booking lists, and empty container release protocols for shipper stuffing.
• Issue and verify essential shipping documentation, Delivery Orders (D/O), and export/import manifests.
• Process electronic data interchange (EDI) and paperless customs submissions in strict compliance with local customs deadlines and regulations
• Update internal operational systems and external partner portals (e.g., K-Navi) in real time.
• Manage overseas agent correspondence to ensure smooth cargo handovers both origin and destination.

Sales Support & Commercial Development

• Assist the Maritime Logistics Manager in achieving department budgets, annual sales targets, and overall revenue growth.
• Identify upselling and cross-selling opportunities to maximize top-line revenue.
• Handle incoming freight inquiries, generate rate quotes, and follow up on sales leads with partners.
• Build and maintain strong operational relationships with carriers, shipping lines, and terminal operators to secure competitive rates, space allocations, and priority bookings.
• Prepare, analyze, and submit routine market intelligence and sales performance reports to management and principals.

Billing, Administration & Financial File Closure

• Handle accurate invoices for freight charges, terminal handling, administrative fees and concerns.
• Monitor and follow up on outstanding client payments against issued invoices in coordination with credit control.
• Promptly verify vendor, agent, and carrier invoices for accuracy.
• Complete job file reconciliations, perform final job closing, and complete all cross-billing within designated operational timelines.

Quality, Health, Safety, and Environment (HSE)

• Participate actively in workplace risk assessments and help foster a proactive safety culture.
• Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications.
• Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required.
• Inspect equipment and work areas regularly to identify and eliminate potential hazards.
• Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures.

Education & Experience

• Bachelor’s degree in Logistics, Supply Chain Management, Maritime Studies, Business Administration, or a related field.
• 2–5 years of experience in maritime logistics, liner agency operations, or ocean freight forwarding customer service/sales support.
• Language Skills: Fair to good command of spoken and written English.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Proactive, highly organized, detail-oriented, and responsible.
• Positive attitude with a willingness to learn and adapt to new challenges.
• Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines.
• Excellent team player capable of collaborating across multiple departments and external partners.
• Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability.

Knowledge & Skills

• Maritime & Technical Expertise: Solid understanding of ocean freight operations, incoterms, container equipment types, vessel scheduling, and customs clearance procedures.
• Systems Proficiency: Hands-on experience with maritime operating platforms, partner portals (e.g., K-Navi), customs paperless/EDI systems, and standard MS Office (Excel, Word).
• Communication & Negotiation: Strong verbal and written communication skills; ability to build rapport with clients, carriers, and international agents.

What we offer

• Competitive base salary and annual leave
• Provident Fund
• Group Health and Accident Insurance
• Annual Health Check-up
• Hybrid work arrangement (4 days on-site, 1 day work-from-home), subject to manager approval.

#WPS