- Salary
- $55k – $62
- Location
- Worcester, MA
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- Insurance
- Education
- Bachelor
- Closing date
- Today
- Source
- Vincere
Description
Associate Auto Claims Adjuster
Our client, a highly respected national property and casualty insurance organization, is seeking Auto Claims Adjusters to join their claims team through a contract-to-hire opportunity. This organization is known for its strong employee development programs, collaborative culture, and commitment to long-term career growth.
As an Associate Auto Claims Adjuster, you will play an important role in supporting policyholders through the claims process following an unexpected loss. This position offers the opportunity to develop claims expertise while working in a fast-paced, customer-focused environment.
What You'll Gain
Career Growth
- Perm opportunity
- Comprehensive training program
- Ongoing coaching, mentorship, and professional development
Compensation
- $55,000-62.000
Hybrid Schedule
- Generally 2-3 days in office and 2-3 days remote
- Initial training may require increased in-office attendance
Benefits
- Medical, dental, vision, and 401(k) benefits
Key Responsibilities
- Manage a pending inventory of approximately 80-120 auto claims from intake through closure.
- Investigate coverage, liability, damages, and claim exposure while ensuring timely claim resolution.
- Collaborate with internal stakeholders, legal partners, underwriting teams, and external parties to support claim investigations and outcomes.
- Identify subrogation opportunities and assist with recovery efforts where applicable.
- Recognize potentially fraudulent claims and refer appropriate matters for further investigation.
- Establish and maintain accurate reserves and issue payments within designated authority levels.
- Utilize claims management technology and data-driven tools to effectively manage claims in a paperless environment.
- Provide empathetic, customer-focused service while handling sensitive conversations and resolving complex issues.
- Maintain thorough documentation to support claim activity, compliance, and file integrity.
- Assist with mentoring and knowledge-sharing among less experienced claims professionals.
- Participate in mediations, arbitrations, or legal proceedings as needed.
Qualifications
- Associate degree required; Bachelor's degree preferred, or equivalent combination of education and experience.
- 2+ years of auto claims handling experience, including liability investigations and third-party claims.
- Strong understanding of claim investigations, coverage analysis, and liability determination.
- Experience working within high-volume phone and claim environments.
- Proficiency with Microsoft Office and claims management systems; Guidewire experience is a plus.
- Strong negotiation, problem-solving, and critical-thinking skills.
- Excellent written and verbal communication skills with the ability to de-escalate challenging situations.
- Proven ability to manage competing priorities and meet strict deadlines in a fast-paced environment.
- Active adjuster licensing or ability to obtain and maintain required licenses.
What We're Looking For
The ideal candidate is a motivated claims professional who thrives in a collaborative environment, enjoys investigating complex claim scenarios, and is committed to delivering exceptional service. This individual will possess strong organizational skills, sound judgment, and the ability to independently manage a challenging caseload while contributing to overall team success.
If you're interested in learning more about this confidential opportunity, please apply or reach out directly for additional details.
#LI-BC1
#LI-PR1
