The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities
• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
• Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
• Reviews daily customer demand and validates deviations, also subject to specific customer needs
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
• Executes manual order entry process withing required timeline and accuracy
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
• Participates in timely reviews and investigations of root cause for customer short-payments
• Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
• Coordinate with customers to determine shipping method

Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Must have:
- Previous experience in Customer Service, Supply Chain, Order Management, Logistics, Planning, or a related customer-facing operational role.

• Experience working with ERP systems such as SAP, Oracle, or similar business systems.

- Strong analytical and problem-solving skills with the ability to assess supply and delivery situations and identify suitable solutions.

- Ability to build effective relationships with customers and cross-functional teams in a global environment.

- Strong experience with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

Preferred:

• Experience managing customer expectations and handling delivery-related issues in a professional and timely manner.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize tasks and adapt quickly to changing customer requirements and business priorities.
• Fluency in English, both written and spoken.

Gross Annual Salary Range:

17,548.00 EUR - 24,127.40 EUR

The salary range is published in line with the EU Pay Transparency Directive and relevant country legislation.

Starting Salary

The starting salary offered will be based on objective, gender-neutral criteria , (e.g internal equivalency, relevant skills, experience, qualifications etc.). Applicants will not be asked for salary history.

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

•  As OneSensata, we are working together to make things work together 

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