Outreach Case Manager

Description

JOB TITLE: Outreach Case Manager

PROGRAM AREA: Street Outreach 

JOB OBJECTIVE: To actively participate in the crisis to housing continuum at Oasis. This position specifically provides street canvasing, assessments, safety planning, case management and coordinated entry services to homeless/street youth in the Metro Nashville area.

 Salary Range: $39,000-42,000 Based on Education & Experience  

Direct Service

Essential Functions:

• Provide screening, assessments and safety planning to youth and young adults who are experiencing homelessness or have runaway. 
• Participate in street outreach canvasing and street-based case management for RHSY (runaway/homeless/street dependent youth) in the community.
• Assist youth in creating plans to leave/avoid homelessness and support them in goal obtainment
• Provide education and information about resources for RHSY to identified community partners as needed.
• Help to build and implement strong internal collaborations that maximize Oasis resources for young people.
• Facilitate problem-solving sessions to overcome obstacles and resolve conflicts involving youth
• Assisting with volunteers to provide essential services such as meals, supplies, programming and outreach activities as needed. 
• Transport clients as needed for appointments such as identification, health care, housing and education. 
• Provide supervision to youth and young adults in Drop-In Center during service center hours
• Assist in setting up, organizing and cleaning Drop-In Center
• Assist in organizing community donations and organizing clothing closet
• Facilitate the referral process for clients.
• Assist youth in young adults through the CE process
• Attend weekly staffing/meetings and regular supervision.
• Document client interaction in a consistent and ethical manner.
• Participate with supervisor and appropriate staff on specific case related problems.
• Assist in preparing clients for housing such as conducing housing assessment and obtaining documentation necessary. 
• Assist youth formally and informally as they master life skills, included but not limited to: job readiness, communication skills, transportation, budgeting.
• Provide referral services and follow-through with appropriate adjunct services, including: mental health services, medical, housing, etc. as needed.
• Learn and operate from a trauma informed/positive youth development approach to foster a safe healing environment to enable youth to overcome their life challenges
• Provide after-care services to youth after they have moved to a safer living situation
• Participate in after hours on-call rotation as needed
• Related tasks as assigned.

Non-essential Functions: None

Administration

Essential Functions:

• Document client interactions in a timely, consistent and ethical manner.
• Support Oasis staff in learning and accessing resources in community available to connect youth to housing.
• Attend community meetings for networking and resource updates.
• Attend By Name/Care Coordination Meetings.  
• Attend other agency networking/coordination meetings as needed.
• Effectively capture data and track outcomes in agency database and HMIS.
• Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements and document program spending.
• Prepare files and collect data on residents as assigned.
• Conduct follow-up contacts, as needed.
• Participate in staff and program development by attending trainings and giving feedback.
• Attend weekly supervision and weekly team meeting. 

Non-essential Functions: 

• Serve on intra-agency and related community committees when requested or representation is significant to the agency. 

Requirements

Requirements

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and distance vision.

Minimal Requirements / Performance Standards:

• Ability to effectively communicate in oral and written form.
• Ability to monitor client interaction visually and auditorily.
• Ability to maneuver stairs and uneven terrain.
• Ability to form strong, caring and affirming relationships with all youth – specifically including LGBTQ+ youth.
• Ability to apply Motivational Interviewing principals and operate from a Trauma Informed Care approach. 
• Clear understanding of racial inequities and willingness to operate from an anti-oppression model.
• Knowledge and ability to access community resources.
• Knowledge and ability to apply Positive Youth Development approaches and an understanding of adolescent development. 
• Ability to deliver services through a low barrier approach.
• Valid driver’s license and good driving record.
• One-year relevant experience

Educational Requirements: Bachelor’s degree in a human service field. 

Supervisor: Outreach Manager

Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, handicap, national origin, sexual orientation, gender identity, or gender expression.

Benefits:

Medical, Vision, & Dental Plans Offered

Employer Paid LTD 

Employer HSA contribution

12 Paid Holidays

PTO

401K + up to 3% Match

Paid parental Leave