SV -IT DESKTOP SUPPORT TECHNICIAN II

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Key Responsibilities

• Provide Level 2 support for escalated hardware, software, and end-user issues.
• Troubleshoot Windows 11, Microsoft Office/Microsoft 365, PCs, peripherals, and mobile devices.
• Support Microsoft Active Directory and user/endpoint-related issues.
• Diagnose LAN, TCP/IP, connectivity, cabling, and other networking issues.
• Manage tickets from investigation through resolution using enterprise ticketing systems.
• Support VDI, RDP, RDSH, DaaS, or cloud desktop environments.
• Participate in in-house mobilizations and technology deployments from level to level.
• Collaborate with vendors, U.S.-based IT teams, and other stakeholders.
• Provide on-call support during critical incidents or IT emergencies.

Required Qualifications

• 1+ year of hands-on Desktop/IT Support experience.
• B2 English proficiency or higher — required.
• Strong proficiency with Windows 11.
• Strong working knowledge of Microsoft Active Directory.
• Solid knowledge of Microsoft Office/Microsoft 365, including both cloud and desktop/application versions.
• Solid understanding of networking, including network layers, network types, LAN, and TCP/IP.
• Experience with enterprise ticketing systems such as ServiceDesk Plus, Remedyforce, ServiceNow, or similar.
• Demonstrated Level 2 troubleshooting and escalation experience.
• Strong communication, customer service, and problem-solving skills.
• Ability to work 100% on-site.
• Availability for occasional weekend/after-hours on-call support during emergencies.
• Valid driver's license and ability to travel when required.

Preferred Qualifications

• Experience with VDI, RDP, RDSH, DaaS, Azure Virtual Desktop, or AWS WorkSpaces.
• Experience with in-house mobilizations or large-scale technology deployments.
• Relevant IT certifications are a plus, but not required.