Security Officer - Call Center Protection

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate

Job Description

As a Security Officer - Call Center Protection in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Professional supporting a dynamic technology, media, and telecommunications location, you will monitor alarm and access-control activity, coordinate responses to security-related incidents, and communicate clearly with site personnel and visitors. Your visible presence and timely dispatch support help deter incidents while delivering exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Part Time

Pay Rate: $22.00 / Hour

Job Schedule:

DayTimeTue11:00 PM - 07:00 AMWed11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and contractors by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Receive, prioritize, and dispatch security-related calls, service requests, and incident notifications to appropriate personnel at a telecommunications location.
• Monitor communications systems, alarms, cameras, and access-related activity; document events and escalate concerns according to site-specific procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with site contacts and emergency responders as needed.
• Maintain accurate dispatch logs, incident reports, shift activity records, and communications documentation.

Minimum Requirements:

• Alarm panel experience is preferred.
• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.