Director of Revenue Adoption & Partner Enablement

 

 

 

 

DIRECTOR OF REVENUE ADOPTION & PARTNER ENABLEMENT

 

THE OPPORTUNITY

We have an exciting opportunity for a Director of Revenue Adoption & Partner Enablement to

join a growing Canadian technology and services company. This newly created leadership role will

work with leadership to build out an operating system to scale the business with a focus on

revenue growth, channel/partner performance, adoption, and cross-functional execution.

The Director of Revenue Adoption & Partner Enablement will design the processes, playbooks,

training, tools and performance measures required to drive consistent adoption across a

distributed network. The focus will be on creating a structured and repeatable operating model

that enables revenue growth and supports efficient national expansion.

This is a strategic commercial enablement leadership role rather than a quota-carrying sales

position. With commercial agreements already established, the focus will be on developing and

implementing the systems, tools, training and processes required to drive adoption and maximize

value at scale.

The role has a national scope and may be based in a major Canadian centre, with Toronto,

Vancouver or Calgary preferred. Travel will be required periodically to support partners,

stakeholders and business priorities across Canada.

THE IDEAL CANDIDATE

The ideal candidate is a builder who has successfully designed and scaled an enablement,

adoption or multi-location operating function. They understand how to take an established

commercial relationship and create the systems, processes and support required to drive

measurable adoption and revenue.

Candidates from franchise operations or franchise business consulting roles at national multi-unit

brands, such as quick-service restaurant, hospitality or retail, will find this a natural fit. They know

how to take a proven system, onboard new locations to it, and drive consistent performance

across many sites with a small team.

This individual brings experience working across a distributed partner, franchise, dealer, customer

or multi-location network where success depends on consistent execution by others. They know

 

 

 

 

how to develop playbooks, onboarding programs, training, tools and performance frameworks

that are repeatable and scalable without relying on continuous hands-on intervention.

They combine strong operational discipline with a clear understanding of how adoption drives

revenue and are comfortable working with data, establishing meaningful performance measures

and using technology to increase the capacity and reach of a lean team. Industry-specific technical

knowledge is not required; the successful candidate will be fully supported in learning the

business.

RESPONSIBILITIES

• Design and implement a scalable revenue adoption and partner enablement strategy

that supports national growth.

• Build an end-to-end operating model that moves established commercial relationships

from activation through sustained adoption and revenue performance.

• Develop repeatable playbooks, onboarding programs, training, templates,

communication resources and tools that support consistent execution across a

distributed network.

• Establish structured education and enablement programs that equip partners with the

knowledge, resources and support required to drive adoption.

• Define adoption targets, performance measures, stage gates and operating rhythms to

track progress and identify opportunities for improvement.

• Build scalable follow-up, coaching and performance management processes supported

by technology and standardized workflows.

• Establish and optimize the systems, dashboards and workflow tools required to manage

enablement and adoption at scale.

• Build and lead a lean, high-performing team, determining the appropriate roles,

structure and resources required as the function grows.

• Develop operating ratios and processes that increase capacity and coverage without

requiring proportional increases in headcount.

• Monitor adoption, activation, revenue and productivity measures and use performance

data to continuously improve the operating model.

• Partner closely with Sales, Business Development, Operations and Marketing to create a

consistent transition from commercial agreement through activation and ongoing

adoption.

• Lead the national rollout and continuous improvement of the revenue adoption model

across a growing and geographically distributed network.

 

 

 

 

QUALIFICATIONS

• 8+ years of progressive experience in franchise operations, partner success, channel

enablement, field enablement, multi-location operations or a related function.

• Demonstrated experience building and scaling a repeatable operating model across a

distributed partner, franchise, dealer, customer or multi-location network.

• Proven experience translating an established commercial or partner base into

measurable adoption and revenue growth.

• Experience developing operating processes, playbooks, onboarding programs, training,

templates and enablement tools from the ground up.

• Demonstrated experience leading and developing lean, high-performing teams in a

growth environment.

• Experience establishing measurable adoption, activation, productivity, revenue or

partner-performance metrics.

• Strong working knowledge of technology used to support scalable enablement,

including CRM platforms, learning or training systems, dashboards, workflow tools and

communication platforms.

• Experience working cross-functionally with commercial, operational and marketing

teams.

• Background in franchising, quick-service restaurants, hospitality, multi-location retail or

similar environments is considered an asset.

• Experience supporting national or geographically distributed operations is considered an

asset.

KEY COMPETENCIES

• Thinks systematically and translates complex requirements into practical, repeatable

processes.

• Demonstrates strong commercial judgment and understands how adoption and

operational execution contribute to revenue performance.

• Uses data and performance measures to assess results, identify gaps and guide

decisions.

• Brings a builder mindset and is comfortable establishing structure within a newly

created function.

• Leads lean teams with clear expectations, accountability and a strong focus on

outcomes.

• Builds productive relationships across functions and aligns stakeholders around shared

 

 

 

 

objectives.

• Adapts effectively within a growing organization where priorities, systems and processes

continue to evolve.

• Balances strategic thinking with hands-on execution and follows initiatives through

implementation.

FOR MORE INFORMATION, PLEASE CONTACT

SANDY JACOBSON | T: 780.944.1327| E: [email protected] |

www.richardsonsearch.ca