We have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world class customer service to customers of Pentair.  This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair’s revenue and growth.   This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.

You will:   

• Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.  

• Primary contact for Pentair Distribution and Sales Network.  

• Provide day-to-day problem resolution; effectively communicating by telephone and email.   

• Managing incoming email and providing timely responses within 24 hours or less.  

• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.  

• Work with internal management & personnel to expedite orders at customer’s request.  

• Work closely with logistics relative to delivery instructions and expediting.  Assist with booking of containers.  

• Strong working relationship and interface with cross-functional departments.  

• Be attentive to phone calls, ensuring sufficient coverage at all times.  

• Perform other tasks and duties as assigned.  

Key Qualifications:    

• Excellent customer service and soft skills.  

• Strong organizational, written and verbal communication skills.  

• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.  

• Must be able to respond to the needs of our distributors and customers in a timely manner.  

• Proficient in MS Office Products.   

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.  

• Demonstrates integrity and ethical standards.  

• Associates degree in a related field.  Bachelor’s Degree preferred.  

• 1-3 years of experience in claims department/customer service.  

• SAP experience preferred but not required.  

Shift/Hours:  

• 7:30am – 4:00pm Monday - Friday  

• Hybrid three days a week onsite

Compensation:   

Hourly pay rate is going to be competitive based on experience. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.   

Benefits:    

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:   

• Paid holidays 

• Paid vacation 

• Paid sick time 

• Medical, Dental, and Vision Insurance 

• 401(k) 

• Up to 5% 401K match starting day one of employment 

• Health savings account 

• Life insurance 

• Paid time off 

• Prescription drug insurance 

• Tuition reimbursement