Customer Care Representative

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.  

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Customer Care Representative, Dandenong South

We are now looking to appoint a Customer Care Representative at our Lyndhurst facility in Dandenong South, Melbourne - a pivotal role that sits at the heart of our operations, customers and commercial success.

The Opportunity

As the first point of contact for our customers, you will help deliver a seamless, professional and solutions focused experience.

This is more than just answering calls - you will create trusted relationships, solve problems proactively and work closely with operations, transport and logistics teams to ensure we deliver on our commitments.

You'll thrive in this role if you enjoy being the connector between customers and operations, take pride in accuracy and genuinely care about delivering great service.

What You'll Be Doing

• Acting as the primary contact for customer enquiries and issue resolution
• Coordinating closely with site operations, transport and logistics teams
• Managing customer bookings, orders and inventory enquiries
• Ensuring accurate data entry across WMS/TMS and internal systems
• Preparing customer reports (KPIs, billing, stock reporting)
• Identifying recurring issues and helping drive process improvements
• Supporting invoicing and account verification processes

Your success will be measured by customer satisfaction, responsiveness, accuracy and your ability to develop productive working relationships across the site.

What You'll Bring

• Experience in a Customer Service, Customer Care or similar role (logistics, warehousing or supply chain experience highly regarded)

• Confidence managing multiple stakeholders in a fast-paced environment

• Impressive problem-solving and organisational skills

• High attention to detail and data accuracy

• Proficient IT capability (Microsoft Office; exposure to WMS/TMS advantageous)

Most importantly, you align with our values: Safe. Trust. Respect. Innovation. Bold. Servant Leadership.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Why Lineage?
 

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.