Deployment Strategist – AI Healthcare & Software Implementation

We are looking for a Deployment Strategist with 2–5 years of experience to own end-to-end customer deployments at a fast-growing AI healthcare startup. You'll lead complex implementations for Fortune 500 healthcare organizations, managing stakeholders, timelines, and project plans while partnering with a technical counterpart who handles the engineering side. This is a foundational hire at an 11-person team that just raised a $10M seed from top-tier investors and signed seven deals in the past week.

What will you be doing?

• Leading a panel of 3–5 customer implementations from kickoff through go-live, managing project plans, timelines, and financial outcomes

• Managing complex stakeholder relationships across large healthcare organizations with multiple decision-makers

• Running kickoff calls, weekly syncs, and stakeholder check-ins—serving as the customer's primary non-technical point of contact

• Building and refining the implementation playbook from scratch as one of the first hires in this function

• Working in a dyad with a forward-deployed engineer, owning the project management and stakeholder side while they handle technical execution

Key Requirements

• 2–5 years of experience running complex software implementations, customer onboarding, or project management (consulting, chief of staff, or deployment roles at high-growth startups are strong signals)

• High-agency, high-octane personality—someone who thrives in ambiguity, communicates exceptionally well, and builds relationships quickly

• Strong detail orientation and project management track record: managing multi-workstream plans, wrangling resources, and holding deadlines

• Semi-technical fluency: knows what an API is, understands how LLMs work at a high level, and can speak intelligently about technical products

• Must be based in or willing to relocate to NYC for 5 days/week in-office (relocation support available)