Engineer - Unified Communications Operations -Pune

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking an individual to provide comprehensive 2nd line operational support for Cisco Unified Communications and Voice over IP solutions in a global enterprise environment. This role focuses on resolving complex incidents, performing change activities, maintaining high service availability, and supporting customer onboarding. The position is aligned with VOIS' network transformation agenda and requires strong collaboration to identify automation opportunities, enhance operational efficiency, and contribute to long-term service excellence What you will do Deliver end-to-end 2nd line technical support for unified communications services across data centre infrastructures. Support technologies including Cisco Nexus 7K & 9K, Cisco ASA and Firepower firewalls, Catalyst switches, and routers. Manage and coordinate vendor interactions to ensure timely issue resolution. Resolve customer-reported incidents in line with defined service level agreements. Contribute to planning, assessment, and execution of change requests. Onboard new customers within the production environment, including configuration, testing, and updating inventory systems. Generate and analyse signalling load and traffic reports to enhance performance KPIs. Oversee technical service ramp-up activities such as installation, configuration, and platform setup tasks. Maintain and enhance knowledge bases and inventory databases for operational accuracy. Who you are Possess advanced knowledge of Cisco Nexus 7K & 9K, ASA and vASA firewalls. Skilled in routing and switching technologies, including BGP, OSPF, MPLS, and EIGRP. Proficient in Linux systems administration. Experienced in tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic. Demonstrate effective written and verbal communication skills. Hold a graduation degree with 1+ years of experience in implementation or incident management roles related to unified communications or networking. Have good understanding of automation tools and methodologies used in cognitive or network automation domains. Adapt proactively to emerging technologies and collaboration platforms. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work on global enterprise unified communications platforms with cutting‑edge Cisco technologies. Potential career progression from 2nd line engineer to Subject Matter Expert (SME). Exposure to network transformation initiatives and automation programmes. Collaboration with diverse global teams supporting large-scale telecom environments. Ability to strengthen technical depth and operational excellence in a highly dynamic setting. What skills you will learn Advanced troubleshooting and diagnostics across multi‑vendor unified communications landscapes. Hands-on experience with automation tools, scripts, and operational optimisation. Skills in managing large-scale enterprise changes with high success rates. Enhanced cross-functional collaboration in global operations environments. Broader understanding of network transformation and cognitive automation frameworks. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ Chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2