Technical Service & Development (TS&D) Engineer in India

Overview

Trinseo is a different kind of global materials company – at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation.

A career at Trinseo presents a unique opportunity to work in a highly collaborative environment. Helping customers solve their most complex material challenges is the reason we come to work each day. We are seeking innovative thinkers – ready to tackle any challenge and passionate about delivering value.

As a global materials solutions provider focused on delivering innovative and sustainable solutions to our customers, we need people to feel respected and included so they can be more creative, innovative, and successful. We strive to create workplaces that reflect all communities and customers we serve and where everyone feels empowered to bring their full, authentic selves to work. That's why we're fully committed to inclusion across race, gender, age, religion, identity, and experience to drive us forward every day.

 

The Technical Service & Development (TS&D) Engineer is responsible for providing technical expertise, customer support, and application development solutions for a portfolio of polymer materials, including ABS, PC/ABS, TPEs, TPUs, and PMMA. This role serves as a key interface between customers and internal functions, ensuring successful material selection, qualification, and implementation across diverse applications, primarily within the automotive and plastics industries. The TS&D Engineer will lead technical discussions, support product trials and validations, investigate and resolve customer complaints, troubleshoot processing and performance-related issues, and provide data-driven recommendations to optimize product performance. Working closely with customers, sales, R&D, manufacturing, quality, and supply chain teams. The position plays a critical role in driving customer satisfaction, supporting new business development, enabling cost optimization initiatives (VAVE), and delivering innovative material solutions that help the customer.

Responsibilities

Technical Support & Customer Engagement

• Provide comprehensive technical support to customers by addressing product-related inquiries, resolving complaints, and delivering effective solutions.
• Plan, coordinate, and execute product trials to validate material performance and application suitability.
• Lead technical discussions with customers and internal stakeholders, offering expert guidance on material selection and application development.
• Recommend appropriate material grades based on performance requirements, processing conditions, and end-use applications.
• Troubleshoot processing and product performance issues, identify root causes, and implement corrective actions.
• Identify cost-saving opportunities at customer by proposing better solutions using Trinseo materials.
• Capture, document, and share technical learnings and best practices to support continuous improvement and knowledge development.

Testing, Validation & Analysis

• Coordinate material testing and validation activities through internal and external laboratories to ensure compliance with customer and industry requirements.
• Conduct root cause analysis for quality, processing, and performance-related issues, and drive resolution through data-based recommendations.
• Perform competitive benchmarking and alternative material evaluations to support product positioning, cost optimization, and customer requirements.
• Analyze test results and prepare detailed technical reports to support decision-making and customer communication.

Project Coordination & Data Management

• Support new product development, localization, and cost optimization projects in collaboration with cross-functional teams.
• Work closely with the commercial team to identify and update new application developments and business opportunities.
• Maintain and manage technical databases, including material specifications, performance data, and OEM-approved grade listings.
• Coordinate compliance-related activities, certifications, and regulatory documentation to meet customer and industry standards.
• Manage IMDS submissions and customer compliance requirements in collaboration with internal departments and external stakeholders.
• Facilitate effective communication between customers, sales, R&D, manufacturing, quality, and supply chain teams to ensure successful project execution and timely delivery of technical solutions.

 

Qualifications

Qualifications:

Education

• Bachelor’s Degree (B.Tech./B.E.) in Polymer Science, Polymer Engineering, Plastics Engineering or CIPET Graduate

Experience

• Minimum 3 to 5 years of relevant industry experience in a customer-facing technical role within the polymers, plastics, or specialty materials industry.
• Demonstrated expertise in polymer processing, application development, and troubleshooting of processing and product performance issues.
• Strong knowledge of engineering thermoplastics and elastomers, with hands-on experience in materials such as PC/ABS, ABS, PMMA, TPEs, and TPUs.
• Solid understanding of polymer chemistry, material characterization techniques, structure–property relationships, polymer physics, and polymer processing technologies.
• Experience supporting customers, conducting material trials, and resolving technical challenges in industrial and/or automotive applications is preferred.

Knowledge, Skills & Competencies

• Self-motivated and capable of working independently with minimal supervision while effectively managing multiple priorities.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong analytical and problem-solving abilities, with the ability to translate customer requirements into practical technical solutions.
• High level of technical aptitude and a passion for innovation and continuous learning.
• Proven ability to work collaboratively within cross-functional and multicultural teams.
• Strong business acumen with the ability to balance technical requirements and commercial objectives.
• Effective stakeholder management, influencing, and leadership skills.
• Customer-focused mindset with a proactive approach to identifying opportunities and driving successful outcomes.
• Proficiency in technical reporting, data analysis, and presentation of findings to both technical and non-technical persons.

Preferred Industry Experience

• Automotive, plastics, polymer compounding, engineering thermoplastics, specialty materials, or related manufacturing industries.
• Experience with OEM approval processes, material validation, compliance requirements, and customer qualification programs would be an advantage.

  Equity and Inclusion

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives, experiences, and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, work and life experiences and many more factors contribute to this diversity. We welcome all applicants, regardless of their backgrounds, and are committed to a fair and inclusive hiring process.