Project Manager - Customer Support Video Operations

Project Manager - Customer Support Video Operations

Description -

Job Summary
• This role is responsible for delivering large-scale, complex internal projects, which often span multiple regions, and involve significant risk, ensuring adherence to established standards and protocols. The role includes effective management of project finances, maintenance of relationships with upper-level stakeholders, and overseeing a project team of over 20 individuals from diverse countries. The role fosters skill development, contributes to the refinement of project management practices, and promotes a culture of delivery excellence within the program management department.

Responsibilities
• Directs the delivery of internal projects, typically encompassing large scale and complex projects, spanning single or multiple regions, presenting a high level of associated risk.
• Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.
• Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.
• Directs the project team, which includes both internal and external resources, typically consisting of over 20 individuals from diverse countries.
• Fosters the skill development of team members, while also providing comprehensive performance reviews and constructive development recommendations for the team.
• Contributes to setting the direction for the project management discipline within the company by refining templates, tools, and materials.
• Contributes to a culture of delivery efficiency and excellence within the program management department.
• Reviews the status of projects and budgets, while also managing schedules and preparing status reports.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred Certifications
• Project Management Professional (PMP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

Job -

Business Planning

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"