Claims Advocate & Risk Control Specialist

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Claims Advocate & Risk Control Specialist to join our team. This position will report to our agency located in our Northern NE offices: Keene, NH, Claremont, NH, New London, NH or Barre, VT. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Serve as the primary point of contact for all client claim matters

• Provide claim reporting guidance, oversight, and ongoing monitoring

• Conduct formal claim reviews and deliver stewardship reports

• Coordinate litigation strategy and defense counsel relationships

• Advocate on behalf of clients to ensure timely and equitable claim resolution

• Perform on-site risk assessments and loss control inspections

• Identify exposures and develop customized risk control programs

• Analyze experience modification factors and forecast trends

• Support OSHA compliance, ergonomics, and safety initiatives

• Evaluate incident data and perform loss trend analysis to reduce frequency and severity

• Deliver in-person and virtual training sessions for client employees

• Provide access to and guidance on safety and compliance training resources

• Develop and implement customized safety programs and policies

• Track training completion and support compliance requirements 

• Build strong, consultative relationships with key client stakeholders

• Act as a strategic partner focused on continuous improvement year-over-year

• Provide benchmarking insights and customized reporting

• Collaborate with internal service teams to deliver integrated solutions across claims, risk control, and training

Qualifications:

• Experience in claims management, risk control, or insurance consulting

• Experience with OSHA standards and workplace safety programs

• Proven ability to analyze data, identify trends, and develop actionable solutions

• Excellent communication, presentation, and client-facing skills

• Ability to manage multiple clients and priorities in a dynamic environment

• Experience in middle market or large account client service

• Background in loss control inspections or safety program development

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.

• Medical, Dental, Vision and FSA/HSA plans.

• 401(k) with company match.

• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

• Generous PTO.

• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.