Admissions Specialist

Job Description:

Job Title: Admissions Specialist
Location: St. Louis, MO
Department: Recovery Services
Employment Type: Full-time

Job Summary:

Join our compassionate, collaborative Recovery Services team as an Admissions Specialist and help create a welcoming, well-coordinated experience for individuals entering care. In this role, you will guide clients through the admissions process, respond to referrals, facilitate screenings, support program census management, operate phone systems, maintain accurate records and reports, and partner closely with clinical, care management, and billing teams.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Create a welcoming admissions experience by building rapport, delivering exceptional customer service, and responding professionally to new client referrals
• Guide prospective clients through telephone or face-to-face screenings and document referral information using the appropriate process
• Complete admissions in applicable databases, including face sheets, releases of information, residency documentation, and financial information
• Partner with Care Managers to coordinate clients’ insurance information and support a smooth transition into services
• Collaborate with the billing department to ensure admissions, transfers, and discharges are completed within required timeframes and successfully batched to the payer
• Help program sites maintain census levels consistent with the applicable service model for medically monitored inpatient detoxification, residential, and/or outpatient services
• Maintain waiting lists in accordance with CARF and DMH standards
• Build positive, professional relationships with clients, referral sources, and coworkers while following the Code of Ethics and System policies
• Support clinical team members with letters, forms, and other administrative needs
• Enter data, complete required reports, and maintain records within established timeframes
• Review files and charts, compile chart information, assist with filing, and correct technical deficiencies within the appropriate timeframe
• Operate phone systems and help ensure timely, professional communication
• Perform additional duties as assigned by Leadership

Education, Experience, and/or Credential Qualifications:

• High school diploma or General Equivalency Diploma required

Additional Qualifications:

• Demonstrated verbal and written communication skills, with the ability to establish rapport and create a welcoming environment
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines, and maintain strong attention to detail
• Basic computer skills, including Microsoft Word and Excel
• Knowledge of confidentiality laws related to the treatment of mental health and substance use disorders
• Extensive knowledge of the policies, procedures, and regulations governing the assigned program
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks
• Current driver’s license in the state of residency, acceptable driving record, and current auto insurance required
• Must obtain First Aid certification within three (3) months of beginning employment and maintain certification upon renewal
• Must obtain CPR certification within three (3) months of beginning employment and maintain certification upon renewal
• Must complete applicable Behavioral Management training within thirty (30) days of employment or during the first available class after the start date, including CPI for Residential programs or Crisis Management for Outpatient programs

Physical Requirements

• Perform sedentary work requiring up to 10 pounds of force occasionally, up to one-third of the work period, and/or a negligible amount of force frequently, from one-third to two-thirds of the work period, to lift, carry, push, pull, or otherwise move objects, including the human body
• Complete repetitive hand, finger, and arm movements for typing and/or writing during the work shift
• Remain seated for most of the workday, with walking or standing required only occasionally and for brief periods

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.