Job Description Summary

The Human Resources NFWS Student Assistant serves as the front-facing point of contact for the Human Resources office while gaining hands-on HR experience alongside their coursework. This role greets visitors, manages incoming phone calls, supports new-hire onboarding — including collecting and reviewing Form I-9 documentation — and provides general administrative support to the HR team. The role requires strong customer-service skills and a high degree of discretion, since it regularly handles confidential employee information.

Job Description

Key Responsibilities

Front Desk & Reception

• Serve as the first point of contact for the HR office — greet visitors, employees, and job candidates in a professional, welcoming manner

• Answer, screen, and route incoming phone calls to the appropriate HR staff member

• Respond to routine questions from employees and applicants about HR processes, directing more complex or sensitive inquiries to the appropriate HR staff member

• Maintain the front office area and manage visitor sign-in procedures as applicable

New Hire & Onboarding Support

• Greet new hires arriving for onboarding and new-hire paperwork appointments

• Collect Form I-9 information from new employees and, once trained, examine original identity and work-authorization documents in person to complete Section 2 as an authorized representative, under HR supervision

• Assist new hires in completing standard onboarding paperwork (benefits forms, direct deposit, policy acknowledgments)

• Scan, file, and route completed employment documents accurately and in accordance with confidentiality requirements

Administrative & Data Support

• Perform data entry and recordkeeping in the HRIS

• Maintain and organize physical and digital personnel files

• Assist with scheduling meetings, interviews, and HR events

• Prepare correspondence, forms, and documents as requested

• Support mailings, copying, and other routine office tasks

Special Projects

• Assist with HR events such as open enrollment, benefits fairs, new-employee orientation, and training sessions

• Support data collection and compilation for HR reporting

• Assist with process-improvement or documentation projects as assigned

• Other duties as assigned

Qualifications

• Currently enrolled in a Saint Leo University program (undergraduate or graduate), in good academic standing, with a Non-Federal Work Study (NFWS) award; enrollment in a Human Resources or Business program preferred

• Interest in human resources, business administration, or a related field of study

• Strong interpersonal and customer-service skills; comfortable serving as the first point of contact for the office

• Professional phone etiquette

• High degree of discretion and demonstrated ability to maintain confidentiality with sensitive employee information

• Strong attention to detail and organizational skills

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Ability to commit to a consistent weekly schedule of up to 20 hours during business hours

Preferred Qualifications

• Prior office, customer service, or administrative experience

• Coursework or demonstrated interest in HR management or organizational leadership

• Familiarity with HRIS or applicant tracking systems

Training & Compliance

• Will complete Form I-9/E-Verify training before independently handling I-9 documentation

• Will complete confidentiality and sensitive-data handling training given regular exposure to employee personally identifiable information

• May be designated a Campus Security Authority depending on final assigned duties; if so, will complete CSA training per University policy

ENVIRONMENT: 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

This job description intends to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.  Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period

2025 ICUBA Benefits Guide_St Leo