Key Account Manager

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Key Account Manager based in Jakarta, Indonesia. The role is responsible for aligning customer strategic requirements with Sandvik value propositions, growing market share and share of wallet, strengthening customer loyalty, and coordinating a consistent account approach across internal stakeholders.

MAIN RESPONSIBILITIES

• Own and manage relationships with assigned strategic customers to strengthen customer loyalty, increase market share and share of wallet, and support sustainable account growth.
• Develop, maintain, and execute comprehensive Account Business Plans that translate customer strategy, operational priorities, and business challenges into clear objectives, actions, opportunities, and value-creation initiatives.
• Build strong relationships with customer stakeholders at operational, commercial, technical, and senior-management levels, while maintaining effective internal stakeholder networks.
• Coordinate account activities across Rock Tools, Parts & Services, Surface Drills, Underground Drills, Load and Haul, Ground Support, Finance, and other relevant functions to present an aligned Sandvik approach.
• Communicate Sandvik’s value proposition clearly and apply value-based selling principles to connect products, services, technology, and lifecycle solutions with customer outcomes.
• Identify, qualify, and progress new revenue opportunities within assigned accounts in cooperation with relevant Business Line Managers and sales teams.
• Monitor account performance against agreed business plans, customer commitments, opportunities, and commercial objectives, and initiate corrective or improvement actions when required.
• Maintain accurate account, stakeholder, opportunity, activity, and forecast information in the approved CRM and reporting tools.
• Facilitate clear information flow between customers and internal stakeholders, including escalation and coordinated resolution of complex customer issues.
• Apply sound commercial judgment and comply with applicable approval, contract, pricing, legal, and governance requirements before commitments are made to customers.
• Conduct all activities in accordance with Sandvik’s EHS Vision and Zero Harm principles, applicable SHEQ requirements, and customer site safety expectations.
• Share account-management practices and provide functional guidance to colleagues where relevant, without direct people-management responsibility

COLLABORATION WITH OTHER BUSINESS LINE

• Business Line Manager (Rock Tools, Parts & Service, Surface Drills, UG Drills & LOHA, and Ground Support).

• Other Department such as Rock Tools, Parts, and Service department.

HEALTH & SAFETY

• Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.

• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.

• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.

• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.

• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.

• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.

• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.

• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

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PREFERRED ENVIRONMENT & MOBILITY

• Jakarta-based role with regular customer and internal stakeholder engagement.
• Frequent travel to customer sites and other locations within Indonesia, with international travel when business needs require.
• Work in accordance with customer site requirements, Sandvik EHS standards, and applicable safety procedures.

EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
• 5–8 years of experience in key account management, sales, or business development, preferably within mining, manufacturing, engineering, or another heavy industry.
• Proven experience managing strategic customer accounts and developing account or sales strategies.
• Experience in market analysis, value-based selling, customer relationship management, opportunity development, and cross-functional coordination.
• Working knowledge of CRM systems and digital tools used for account planning, opportunity management, forecasting, and reporting.
• English proficiency appropriate for business communication with local, regional, and global stakeholders.
• Willingness and ability to travel between customer sites within Indonesia and internationally when required

• Intermediate English proficiency, both written and spoken.

To be eligible for this role, you must have the right to live and work in Indonesia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

Only candidates who meet the qualifications will be processed.

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.