V104C - Intake and Case Management Specialist II

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as an Overnight Intake Specialist and become a vital part of a team dedicated to providing exceptional support to potential clients outside of traditional business hours. In this role, you will guide individuals through the intake process, ensure critical case information is collected accurately, and help maintain the smooth flow of operations overnight. During slower periods, you will assist with case management tasks, medical records requests, and documentation review, making a direct impact on case progression and client service.

The ideal candidate is dependable, highly organized, and comfortable working independently while maintaining a strong attention to detail.

• Compensation Range: 1,142 to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Conduct intake interviews and gather detailed information from potential clients

• Support the progression of cases by maintaining organized records

• Receive, review, and organize client documentation

• Request, track, and follow up on medical records

• Assist with case management tasks during non peak periods

Requirements:

• Reliable 

• Strong customer service skills

• Professional phone etiquette

• Sales background preferred 

• Quality assurance 

• English proficient

• Communication skills written/verbal 

• Organized 

• Attention to detail

Work Shift:

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.