Hospitality Supervisor - Cafe (Cape Canaveral)

HOSPITALITY SUPERVISOR - CAFE

The Cape Canaveral, FL Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports SpaceX’s mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale. 

RESPONSIBILITIES: 

• Set and enforce standards for hospitality operations and guest interactions
• Support conceptualization and implementation of new services, offerings, and training programs
• Oversee day-to-day operations through one or more food service outlets/catering locations
• Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
• Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
• Enforce food safety practices and maintain clean, safe workstations
• Coordinate and enhance team time management
• Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
• Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
• Communicate with vendors for orders, deliveries, and product quality issues

BASIC QUALIFICATIONS: 

• High school diploma or equivalency certificate 
• 6+ years of food service industry experience
• 2+ years of leadership experience 

PREFERRED SKILLS AND EXPERIENCE: 

• 5+ years of leadership experience within the food service industry 
• Experience opening new operations and/or creating operations procedures from the ground up
• Experience managing a team in fine dining, upscale, casual and quick service restaurants
• Excellent interpersonal, oral and written communication skills 
• Excellent time management skills 
• Excellent understanding of food safety and sanitation practices
• Excellent knowledge of food service systems, ordering and inventory
• Advanced computer skills including Microsoft Office
• Advanced knowledge with allergen identification and dietary restrictions
• Advanced knowledge of beverage service including beer, wine and spirits
• Showcases high level of professionalism
• Experience in a corporate environment
• Proficient knowledge of HR best practices
• Experience leading groups in large team settings of 10 or more staff members

ADDITIONAL REQUIREMENTS: 

• Must be willing to travel to various SpaceX locations for mission critical projects
• Must be available to work extended hours and weekends
• Must have or obtain FL ServeSafe Certification (training provided internally as needed)