Logistic Customer Service Executive / Officer

Job Description

• As a Customer Service Executive/ Officer will be the link between the Customers/Client, the Operations department (planning) and the Sales department.
• Customers / Client you are the point of contact, you arrange everything regarding the orders correctly and efficiently

Responsibilities

• Being link between the customers/Clients, the Operations department (planning) and the Sales department.
• Answering / processing incoming e-mails and calls by telephone.
• Finding out customer needs in telephone conversations.
• Building customer relationships through open and customer-oriented communication.
• Providing accurate, complete (product) information to customers
• Daily coordination with Shipping Agency on import/export shipment and customs related issues/documentation
• Accepting and administrative processing of orders
• Managing communication with suppliers and colleagues from sister companies
• Placing orders with suppliers/sub-contractor based on information from our Haulage system
• Coordinate inbound and outbound transport.
• Arrange everything regarding the orders correctly and efficiently.
• Knows the needs of your customers and can anticipate them in advance

Qualification / Requirement

• Speak, read, and write fluently in English
• Able to Speak, Read, Write & Type in Mandarin (Handling Client from China) will be advantage
• Able to work Mondays to Saturday (5.5 days / week)
• Able to work from 8.30am to 5.30pm & willing to work overtime
• Experience in Logistic and Customer Service
• Customer-oriented and experienced in communicating at different levels